Property Amenities

Property services

  • Express check-in
  • Coffee/tea in common areas
  • Elevator/lift
  • 24-hour front desk
  • Conference space
  • Express check-out
  • Dry cleaning/laundry services
  • Smoke-free property
  • Safe-deposit box at front desk
  • Luggage storage
  • Concierge services
  • Laundry facilities
  • Free newspapers in lobby

Food and drink

  • Coffee/tea in common areas
  • Free breakfast

Activities

  • Fitness facilities
  • Fitness facilities (surcharge)
  • Outdoor pool
  • Outdoor pool (surcharge)
  • Outdoor seasonal pool

Business services

  • Meeting rooms
  • 24-hour business center

Parking

  • Free self parking

In-Room Amenities

Services

  • Daily housekeeping

Bedding and linens

  • Hypo-allergenic bedding available
  • Linens provided

Media and electronics

  • Phone
  • Free local calls
  • Television
  • Television (surcharge)
  • Cable TV service
  • Free WiFi
  • Free WiFi (limited) device count
  • Free WiFi (limited) duration
  • Free WiFi (limited) time
  • Pay movies

Bathroom

  • Towels provided
  • Free toiletries
  • Hair dryer

Features

  • Private bathroom
  • Private bathroom (not in room)
  • Hair dryer (on request)
  • Iron/ironing board
  • Iron/ironing board (on request)
  • Bathtub or shower
  • Blackout drapes/curtains
  • Desk
  • In-room climate control (heating)
  • Wheelchair accessible

Reviews

Hampton Inn by Hilton Charlotte/Matthews

682 Reviews #3 of 13 hotels in Matthews

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    334
  • Very Good
    154
  • Average
    89
  • Poor
    60
  • Terrible
    45

Recent Reviews

davidjB7140JA wrote a review on January 21, 2024
Trip Type:

Great customer service. The staff was great and breakfast was excellent with plenty of food

Very good service by the staff of this location with convenient for in and out. Shopping and plenty of restaurants and fast food in this area of this hotel. The room was very clean and spacious just...
Anne O wrote a review on October 30, 2023
Trip Type:

Choose another option

Despite a pleasant staff and their efforts to be cheerful this hotel has seen better days. We will not return. It needs an overhaul and updates to bring it up to guest expectations for a Hampton Inn...
H8320AKlesliem wrote a review on October 29, 2023 Pittsburgh, Pennsylvania
Trip Type: Family

Really bad…

I should have read these reviews before our stay. They are all true and not exaggerated. The lobby smells like a sewer and the rooms are old and not clean. We checked in and we’re given one room then...

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.