Property Amenities

Property services

  • Express check-in
  • Elevator/lift
  • 24-hour front desk
  • Porter/bellhop
  • Express check-out
  • Dry cleaning/laundry services
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Coffee/tea in common areas
  • Conference space
  • Tours/ticket assistance
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Smoke-free property
  • Safe-deposit box at front desk
  • Television in common areas
  • Multilingual staff
  • Free newspapers in lobby
  • Connecting/adjoining rooms available
  • Families welcome
  • Room service
  • Wheelchair accessible

Food and drink

  • Poolside bar
  • Restaurant
  • Coffee/tea in common areas
  • Breakfast available (surcharge)
  • Vending machines
  • Wedding services
  • Health club

Parking

  • Free self parking
  • Free valet parking
  • Free RV, bus, truck parking
  • No additional resort or parking fees
  • Parking onsite

Activities

  • Outdoor pool
  • Shopping on site
  • 24-hour health club
  • Clubhouse
  • Billiards or pool table
  • Steam room
  • Sauna
  • Spa services on site
  • Spa tub
  • 24-hour fitness facilities
  • Full-service spa

Shuttles and transportation

  • Limo or town car service available
  • Free area shuttle

Business services

  • Computer station
  • Conference center
  • 24-hour business center
  • Ballroom(s)

Internet access in public areas

  • Wireless internet

In-Room Amenities

Food and drink

  • Room service
  • Minibar

Services

  • Turndown service
  • Daily housekeeping

Media and electronics

  • LED TV
  • Phone
  • Free local calls
  • Television
  • Television (surcharge)
  • Cable TV service
  • Premium TV channels
  • HDTV
  • Free WiFi
  • Free WiFi (limited) device count
  • Free WiFi (limited) duration
  • Free WiFi (limited) time
  • Pay movies

Bedding and linens

  • Frette Italian sheets
  • Pillowtop mattress
  • Linens provided
  • Premium bedding
  • Cribs available (fees may apply)
  • Down comforter
  • Down pillows
  • Rollaway/extra beds available

Bathroom

  • Towels provided
  • Bathrobes
  • Free toiletries
  • Designer toiletries
  • Hair dryer

Features

  • Iron/ironing board
  • Iron/ironing board (on request)
  • In-room safe (laptop compatible)
  • Blackout drapes/curtains
  • Desk
  • Deep soaking bathtub
  • Rainfall showerhead
  • Slippers
  • In-room climate control (heating)
  • Wheelchair accessible
  • Separate bathtub and shower
  • Air conditioning
  • Business center
  • Spa services on site

Reviews

The Ballantyne, A Luxury Collection Hotel, Charlotte

1,123 Reviews #20 of 215 hotels in Charlotte

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    765
  • Very Good
    225
  • Average
    76
  • Poor
    35
  • Terrible
    22

Recent Reviews

jimsch71 wrote a review on March 07, 2024 Woodinville, Washington
Trip Type: Couples

Best hotel in Charlotte

Excellent quality hotel. My wife and i stayed here twice, as a break flying to the Caribbean and again on our return. The room was quite comfortable, and the bedding amazing. My wife wants to...
bushwhack wrote a review on March 03, 2024 Mount Pleasant, Michigan
Trip Type:

Best for business travelers with a company credit card

The room was clean, the linens and toiletries were exceptional, and we liked the robes and slippers that were included with our King Suite. The pools and spa looked nice though we didn’t use them. We...
Mythreegirls72 wrote a review on February 18, 2024 Denver, Colorado
Trip Type:

Luxurious Stay at the Ballantyne with five Star service

We just discovered this hotel while visiting our daughter. We have stayed twice and both visits have exceeded our expectations. On Thursday February 15th we arrived in Charlotte on a layover from...

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.