Charlotte Marriott SouthPark
- Open Now
- Always Open
The hotel rooms have recently been updated. They are beautiful! Gorgeous, bright rooms with fresh and modern decor, and beautiful vinyl wood floors. Very bright, clean bathrooms with a rainfall shower head. The M Club Lounge is very nice as well. Had complementary wine and hors d'oeuvres in the evening. Was great for a quick breakfast and had drinks and snacks available throughout the day. I would definitely recommend this hotel
The exterior appearance of this Marriott property does not do the interior justice! The rooms were recently renovated in conformance with Marriott's new direction in terms of style and things turned out very well. The new fixtures and fittings are top notch and the rooms have a comfortable (though not overbearing) southern feel. The new M Club Lounge is good, though a bit small (and thus sometimes quite busy / full). I liked the fact that parking was free and plentiful.
If I could give my experience a 0 star I would. The customer service is TERRIBLE!!! I called yesterday to book a room for this month the guy told me there was no late check out fee. I asked him to email me my confirmation he never did. So, today I went up to the hotel to make sure everything was good since I never receive my confirmation. The rep at the desk and manager tells me there is a fee for late check Out. I get back in my car call reservation Im on hold for 35 min rep comes back and says Im still waiting. She all of a sudden transfers me back to the front desk!!!! I had to call back again. The next rep tells me to hold on shes gonna get me someone she hangs up!!! REALLY THIS IS A 4 star hotel??? You expect me to pay 253 for customer service like this!!!! HECK NO!! Will never enter your hotel!!
I loved the room it was very clean everyone that worked there were so professional and helpful I would highly recommend and would stay again...
Gorgeously remodeled, outdoor lounge patio seating where you can walk to a high end plaza of shops, pool with modern lounger chairs to help you relax, and the most modern concierge lounge I have seen (including water station and wine station). Come visit, great get away location!