Comfort Suites University - Research Park
- Open Now
- Always Open
The customer service at this hotel is incredible! I came into town on a red eye and we were so exhausted we showed up at the hotel at 7 a.m. hoping for an early check in. Bina at the front desk treated us so kindly and professionally and checked us in right away, a full 8 hours before our scheduled check in time. Everyone here understands true customer service and treats you very well. The rooms are very nice also. Updated look and very clean. Would definitely recommend!
Attended a game tournament in the meeting hall. Staff was friendly and provided water. Space was adequate and stayed cool with the 30 of us in there for 12 hours. Area was large enough for 13 4'x6' tabels with room between for walking. Area near University so decent places to eat nearby. Front staff was kind and friendly. Would recommend as great place for game tournaments with expected 20-35 participants.
Sim Floyd Jr
Some of the sheets did have tears. The room, in general, was clean. The beds slept well. We asked for a fitted sheet for the pull out couch because we had 2 flat sheets, and the desk clerk said, "No." She wasn't allowed. I was not happy about that. The weight room was small. It had 4 machines, and the treadmill didn't work. The breakfast was very sufficient. Not a slew of options but enough. It included Belgian Waffles too.
I love this hotel. It looks like a new building with new everything. The breakfast was very good too. It was so clean. I give it 5 stars but the bath room needs a little more light for shaving.
Never ever in my life will I stay there again! The employees are rude, they lack empathy, and they have attitudes as if they don't even want to be at work. I checked in yesterday after noon and returned to my room to sleep around 10:00pm. I attempted to take a shower but the water would not get hot, no one seemed to care that I was forced to take a cold shower. Mistake number one. This morning I was woken up by a beating noice at 5am that went on for hours and hours. I have the video evidence to prove it. I contacted the front desk and they stated they had received other complaints but have no idea what's going on and that a supervisor would be in at 7:30. So I went to the front desk at that time and the receptionist provided, by far the worst customer service I had ever experienced. She did not agree to assist with my inconvenience at all. She refused to provide me with her boss's name, and email. When you spend your hard earned money to receive a peacefuls night of sleep and that doesn't happen you should be compensated in some form. I am highly disappointed and will never send any of my family members to this location when they come in town and neither should you.