Embassy Suites by Hilton Charlotte, Uptown
- Open Now
- Always Open
Customer service is top notch. Everybody was extremely friendly and we had an amazing experience. The room was nice, clean and enough space for my boyfriend and our 3 children. The pool was clean and nice. The breakfast was great and cozy. Enough choi2cs to please everyone. Only complaint would be the valet parking. It's required for on site parking and they did not have enough employees working the weekend I was there so coming in at night was an unpleasant wait. The last night was much better though. Maybe it was a one night thing being under staffed. Over all the hotel is great.
Beautiful architecture throughout the whole hotel. The staff is the friendliest I've met. The complimentary breakfast has many delicious choices, and the hotel offers many great amenities. I'm also thoroughly impressed by the ease of access for rooms and the many services offered. Would absolutely stay here again if given the chance.
The hotel is very nice. The staff are very professional and personable. There are several restaurants and activities that are within walking distance. The only downside is that this hotel requires valet parking, but its not a dealbreaker. Truly enjoyed my stay.
Newer hotel. Staff at the front desk were nice. Check in was quick. My only complaint was the line for breakfast. The omelet station is at the front of the line, which makes the line very long and holds everyone up. Especially those of us that didn't want omelets. To speed up the process, it would be easier to make the line for omelets completely separate from the rest of the breakfast items. It would cut down on the wait time. Other than that, we had a great stay. Would highly recommend this hotel.
The breakfast buffet was great plus cook to order breakfast as well omelet etc. at NO EXTRA COST breakfast is COMPLIMENTARY and 2 adult beverages a night!! ( Cost $ 28.00 a night to park on the property but that is to be expected when you travel First Class ) July 2018