Hampton Inn Charlotte - University Place
- Open Now
- Always Open
I'd like to express my extreme dissatisfaction with the service provided, especially considering I am a gold member. I originally called in to make a simple edit to my reservation (two night stay to one night stay) but couldn't even do that based on three different stories I was told 1.) "no availability" 2.) "its a high demand weekend" 3.) "this hotel only allows 2 night stays". NONE, I REPEAT NONE of this was expressed when I originally booked this room. I was repeatedly told different stories and the first guest representative didn't bother to help me find a cost effective or cost neutral alternative. My original issue was never resolved and I ended up choosing a different hotel and cancelling my reservation. Based on this experience, I will NEVER be booking with Hilton again, or any member site as I wasted an enormous amount of time trying to explain my situation and wasn't even offered some type of refund for the inconvenience. It's ridiculous that I then received a "your issue has been resolved email" when NOT ONE communication was sent or received about my issue (which then caused me to call and cancel the reservation). You can bet I will be letting all of my friends, family, and coworkers know the issues I came across when trying to do a simple edit on my reservation with you guys. It's completely unacceptable that this wasn't resolved.
Depends on the time of day you will get a welcome greeting when entering location. They serve breakfast only. The rooms with the king beds are preferable. The snack bar open 24hrs on the 1st floor where you check in. Great location to mall or restaurants.
Great registration, nice free breakfast, staff were very nice, one thing the maid staff tried to put a queen fitted sheet on a king bed. The corner was torn as a result and no mattress pad. The front desk staffer gave us the correct linen. Everything was clean and the bed was comfortable. Felt safe. Close to UNC Charlotte and IKEA.
Staff was very friendly, complimentary breakfast was decent, and overall the room was comfy. My biggest issue was my room wasnt very clean at all. There were grapes in the corner of the bathroom when I got to the room. There was hair all over my shower I needed to clean before use and whole bunch of hair in my sheets which grossed me out. I wiped down all the tables and you could actually see a difference from where I cleaned to original table when I walked in.
As usual great service and very clean. I would highly recommend staying at this Hampton while you're in the Charlotte area.