Hilton Garden Inn Charlotte Ayrsley
- Open Now
- Always Open
I have stayed at this hotel several times and have been satisfied overall. However, due to a computer error when changing my room type, a second room was charged to my account. I tried to explain this to the personnel but they just read their script over to me about how they cannot credit me that an error happened online. I feel if you are a consistent member staying at a hotel, and the hotel did not lose money, the company should correct the situation. I have booked online with numerous places and have never had the problem I encountered with this hotel.
Excellent stay. Exquisite room and cleanliness. Very friendly staff. Absolutely love the digital check-in and using my phone as a room key. Would a definitely recommend when in the area overnight. Also very affordable Friday night rate.
We have never seen such amazing customer service. Each staff member that we encountered were so sweet especially Roxie! I see my friends and family going back to this hotel just for that!
Was visiting for a professional event. The room was clean, staff friendly, and presenters were easy to hear when the speaker tech provided. Overall a good experience. The food provided was also fresh and prepared well.
Clean comfortable and near shops and stores in downtown area. Plenty of parking. Friendly wait staff and and all you can eat breakfast for about $11.00. Highly recommended. Gym in hotel as well as across the street. Planet fitness is in the shopping plaza across the street. Nice area.