Holiday Inn Express & Suites Charlotte Airport
- Open Now
- Always Open
Stayed here one night on business. I found the hotel to be like new, clean and tidy. Every employee I interacted with was very friendly and helpful. The room was very nice. Clean, modern, very comfortable with everything I could need and more. I would recommend staying here. Also had a nice pool and exercise room, although I didn't use it.
Truly an exceptional Holiday Inn Express location. I have come to expect a lot from the brand during my travels, and this hotel meets and exceeds all of my expectations, while providing a genuinely unique, fresh style. I had to keep reminding myself that i was at a HIE property! Sensational stay.
I booked this hotel last minute as a result of a change in my flight itinerary due to poor weather. Shortly after booking the hotel for the same night (within an hour or two), my flight was entirely cancelled, leaving me stuck in New York instead. I had to secure lodging with a hotel in Albany NY due to the flight change, and cancel my hotel booking in Charlotte. I was not refunded for the stay despite having just booked it, and numerous phone calls as well as an email to management have been disregarded. An employee relayed to me over the phone that the manager was refusing a refund and would not speak to me when I requested to explain the situation in detail. My email was never answered either. Due to Holiday Inn's poor policies in regards to situations like this, I ended up paying for a total of 3 hotels that same night due to the airline changing all of my plans (however, one of the other hotel managers refunded my stay after reviewing the situation). Neither the airline nor the hotels have accommodated me, however I would've expected something back from the Charlotte hotel considering I had only booked it a short while previously. I will not be staying with this hotel in the future as a result of their customer service and lack of empathy, especially considering I have high status with their hotel brand and stay in hotels 60-70% of the year.
The place is gorgeous, the rooms were huge and breakfast was free and had a huge variety. My only problem was check-in. Check in is at 3...I arrived at 4:15...I had to wait 30 mins for any room to get cleaned...not acceptable if I had somewhere to be. Other than than the place is great and it's in a good location
All in all a good place to stay. All of the staff very pleasant and helpful. Always very clean and comfortable.