Holiday Inn Express & Suites Charlotte Airport
- Open Now
- Always Open
Great experience. Wonderful staff, especially V the breakfast attendant! Beautiful rooms and well equipped facility. There is an indoor pool and fitness center. Very close to the airport with shuttle services every hour at the top of the hour. Would definitely recommend.
Very very nice hotel... Large rooms very spacious...large comfortable beds... Didn't have time for breakfast but from what I seen large selection of"hot" and cold food...the shuttle driver Jeremy was just wonderful went out of his way to let those he shuttled know if anything was needed. Not to hesitate to ask for him ...was a wonderful experience...!!!
I wish I could give this place half of a star. First of all, the irons don't work. We asked them to replace it and they went a whole day without doing so. We asked again and when they finally replaced it, that one didn't work either. We ended up visiting a nearby hotel where family members stayed to use THEIR iron. Stayed at this holiday inn express 3 days 2 nights and had ABSOLUTELY NO housekeeping clean our room. Carpet inside the room was sticky. Took me 10 minutes to get my breakfast in the mornings because every time I went to grab something a staff member asked me to move out of the way so they could restock. This hotel nearly ruined our vacation. We payed $80 a night; you definitely get what you pay for. You've been warned!!!
This hotel is great, clean and quiet. The 5 star service was given by the shuttle driver, Jermaine Jones. I had the WORST day with my flight and my cancellation, and while my state attorney was calling the hotel to figure out my stuff, he went out of his way to make sure I was picked up in a timely manner. He was friendly, he was attentive, and he was the first person to treat me like a guest and not a number that day. He went above and beyond what I expected and if I'm ever in Charlotte, I know where to stay, and if you decide to stay here, ask for Jermaine. You will not regret it. -Samantha Eve Jones
Our flight was cancelled and American Airlines gave us a voucher for a hotel. We were shuttled to the recommended hotel only to find it was very unsafe. We called Holiday Inn Express and they sent a shuttle to pick us up from that hotel. Our service was wonderful at Holiday! Very safe hotel and new, comfy rooms and lobby. They also had us on time for our next flight. Drivers were friendly and safe. Thanks to Jermaine Jones, great customer service.