Holiday Inn Express & Suites Charlotte Matthews
This hotel is amazing. The staff is friendly, especially Dustin at the front desk. The place is very clean, the beds comfortable, and I especially liked the lighting above the shower that allows you to turn off the other bathroom light and have a relaxing shower or bath under the dim lighting. The shower head was amazing with settings that make you feel as if you are getting a back massage and the soap smells amazing. Unfortunately, we did not get up in time for breakfast, but we will be returning so we will experience that next time. Overall 10/10 would recommend.
They were understaffed and staff was lacking in customer service. It took over an hour to check in, other customers were waiting this long as well. I understand that rooms are assigned at check in but they didnt have the type of room we booked available (double)... So we settled for a king just to not wait any longer. There also wasnt any hot water either. Definitely over payed for this stay.
Very nice Hotel to stay in. Clean and Quiet. The Manager on duty was very polite and made herself and the staff available if i needed anything. Will always consider this specific location in the future if I need a room. Thank you!
Clean, convenient, courteous. In addition to spacious & quiet rooms and contemporary bathrooms, there's an exercise room w treadmills, a nice indoor pool, Covid adapted full breakfast served by staff, rather than self-serve. Very pleasant place to stay.
Great service. Really nice clean room. Had no problem without reservation, and early check in. Will definitely stay here again if in the area again!