Hyatt House Charlotte Airport
- Open Now
- Always Open
This is a great hotel. Check in smooth, room spacious and clean! Front desk staff so sweet! Definitely will stay here again when we come back!
Not crazy about the location. The parking lot is old and cracked asphalt. The lobby and breakfast areas are very nice. The backside of the hotel shows its age. It looks like a fixer upper property. They took nice materials and hired a handy man to do the renovation. The wall paper was installed over something, because it is not flat. The elevator had scratches in its stainless steel doors. The doors were all old looking. The room floors had humps and slants in numerous places. Very poor attention to detail. Not what I expected in a Hyatt property at that price point.
The staff here is PHENOMENAL. Everyone was friendly and striving to provide exceptional service. I especially appreciated that the hotel sent a shuttle driver to the airport when I called late at night. Then the next morning, the regular shuttle was caught in traffic, so a staff member jumped in a backup shuttle to ensure guests had shuttle service at the designated time. And the food was great. So the staff is doing their job!! The (huge) issue was the age and quality of the room. There was an ancient air conditioning unit in my room that woke me up every 20 minutes or so and blasted freezing, musty air. I barely slept. And I noticed a lot of crumbs on the floor in the kitchen. I usually never post about housekeepers because they have such a hard job, but this was pretty noticeable. The actual room stay was a 1-star experience for sure. But, again, the hotel staff was exceptional. The shuttle driver volunteered how much she enjoys staying in and working for Hyatt and how it's like a family, and she sincerely apologized for the poor air conditioning issue. Give that girl an award!!
Overall good service from staff and the place was clean. Whole family was happy with the complimentary breakfast and coffee. Wifi was pretty good. Only minor complaint would be that the pictures make it look new and modern, but the building is from the 80s and must've gotten renovated. Nothing wrong with that, but the reno work in the room felt a little mediocre. The lobby and common areas were nice though.
Dear Corporate Office, Our family would like to say, THANK YOU. We are from New Jersey traveling to Alabama for a family reunion , and decided to lodge at the Hyatt House ON 6/13/18 overnight. Upon arrival the staff welcomed all of us with smiles. The management and staff was very professional, friendly, courteous, kind, and most of all helpful. We rate the Hyatt House management and staff which also includes the ground security/parking attendant 5 STARS. The suite far surpassed our expectations, Wow!. The rooms were already air conditioned and cool upon entry, extremely clean and fresh conditions, Just Beautiful*****. The bedding was very clean, fresh, and extremely comfortable, each bedroom and living room are very spacious with large flat screen TV's. The living room space includes a nicely stocked kitchen area and a center island with chairs for dinning and it can also be utilized as a counter desk top. The suite was fully stocked with extra blankets, pillows, towels(hands, face, and bath), iron, hair dryer, tea, coffee, and much more. The bathroom shower was amazing it had a full size to the floor walk in, very spacious shower equipped with Delta accessories, felt like home, very enjoyable. The list of excellent comments can go on and on. The Hyatt House suite accommodations, management, staff, and ground security made our short stay very enjoyable. We rate the Hyatt House 5 stars *****, plus the Hyatt House management and staff 5 stars ***** for a PERFECT 10. To the Hyatt House and Staff you're simply the BEST!!!!! Thank you again, JOHNSON and IGUS FAMILY