Omni Charlotte Hotel
- Open Now
- Always Open
My wife and I received a gift card from friends who have frequented the Omni Charlotte Hotel so we decided to splurge a little bit for our first Anniversary. We decided to go with the Love and Luxury Package - it was wonderful. When we arrived, the valet was prompt and efficient. We went up to the Lobby and the individual at the desk was very helpful. I can't remember her name or I'd give her a shout out here. She explained everything very well and asked what time we should have our amenities delivered to the suite. The Suite was beautiful with a great view of Uptown Charlotte. Our package came with 2 robes, 2 small champagne bottles, some strawberries (chocolate covered!!!!) and when we told them it was our anniversary, they threw in a complimentary dessert! To summarize: Our stay was great and we will absolutely come back to the Omni Charlotte Hotel in the future for special occasions.
My husband and I got a room here this past Saturday night for our anniversary. The staff was friendly and helpful, the facilities were beautiful, and everything was very clean. They even gave us a complimentary red velvet cake for our anniversary. The fire alarm went off twice in the middle of the night (both false alarms), but the manager ended up refunding half of what we paid for the room and not charging us for room service. We thought that was more than generous. Overall, it was a wonderful experience. We will definitely be staying here again.
Every time Ive stayed here I have never had a problem. Its super convenient because you can walk right across the street to the epic center vs having to find a parking spot then walking. Employees are super helpful and nice ! I love everything about this hotel except I wish they had an outside balcony !
Very beautiful hotel! Ive stayed here in the past for a conference and they updated the rooms and theyre very nice. I only went to the pool but its great and the bar was nice as well. Id definitely stay again! Its connected to a lot of restaurants and the Epicenter too. Its next to everything, great location. At the time I was there the city was having a water issue though and the water and air went out so I checked out. The staff was very gracious and helpful before this and during the situation !
Nice, upscale hotel in a great location with lots of easy accessible shops. Had a good amount of issues during my stay including not notifying my when my room was ready, losing my baggage and placing a random bag in my room, AC wasn't working for a good portion of the day, and the elevators went down for a while. Staff and rooms are nice, but they seen to have a lot of issues.