Omni Charlotte Hotel
- Open Now
- Always Open
Our visit was wonderful! We were greeted by Ms. Taylor at check in, who in our opinion, exceeded the customer service experience. The room was beautiful, fabulous valet team & room service was spot on! The construction noise was extremely minimal & looking forward to next visit when it is completed. One small hiccup, as we went to the bar in the evening but after sitting there for 5 minutes, we had not even been greeted. They weren't terribly busy so we went elsewhere. Otherwise, highly recommend.
The room was very nice, clean and comfortable. Housekeeping was unobtrusive and kept my room fresh and clean. The shower had hot water. The staff was nice and accommodating. There was construction on the pool, courtyard, and in the area of the lobby by the meeting rooms. It was not noisy. The debris was well contained. I stayed 3 nights. On Saturday night, there was loud music outside until 2am. There was a group of people talking and laughing loudly in the hallway. Security was called. Sirens we're heard multiple times during the night. I was able to walk via skyways to local restaurants without having to drive. (There is a paid parking garage below the hotel.) Overall, I enjoyed my stay and will return again.
Beautiful hotel over a very convenient mall underneath the hotel. Convenient to everything downtown in Charlotte. Friendly and accommodating staff. Excellent breakfast buffet (NOT free). Construction underway when we were there in October 2017 made it extremely difficult to access, but hopefully will be resolved soon.
R. Emmylou Dooly
Location was great for EpiCenter and other downtown areas. In 11 weather it was a bit of a chilly walk to the convention center. All staff were very friendly and adept. Check-in and valet parking were both easy and quick. Unfortunately our room left a little to be desired. Obviously older, the air conditioner didn't work although we had maintenance to our room 3 times in one evening. The amount of condensation from the windows was amazing...it puddles every few minutes and left the floor wet. The bathroom was tiny and also had a moisture issue. For $180/night I would have expected much better. Won't stay there again.
I was here in Charlotte for a few days on a business trip. The rooms seem dated the bathrooms were very small the shower was small I was very dissatisfied with the size of the rooms for the for the money I paid. The service was awesome and the parking was nice and I did like how close I was to all the downtown features. So I guess you need to weigh out what you want either proximity or accommodations. Overall I enjoyed my stay here and will be back