Quality Inn & Suites Matthews - Charlotte
Customer service gets a zero. Woman at counter treats her job as if being helpful is the least of her concerns. Just not friendly nor welcoming either. Hotel charged several rooms double. Rooms smelled. Told no more towels except when we asked the cleaning lady and suddenly they had plenty. Most of the AC units barely seemed functional. Would never recommend this hotel despite them being cheaper.
Quality Inn & Suites Matthews Charlotte 13470 E Independence Blvd, Matthews, NC, 28105, US. On Saturday, morning my grandson and I entered to use the bathroom. I was told they were closed and they did not have the key. Mind you I identified my self as a first responder and even asked to just let my 6 year old grandson use the bathroom. We have just driven 3 hours and even trying to explain. The receptionist was getting answers from stone who refused to come out and speak to me but rather speak behind the wall. As a first respondent I will never stay at this hotel or any other Quality Inn & Suites. I will let all my fellow brother and sisters first responders know how was treated. I am sure they will feel the same. Shame on you Quality Inn!!
I checked into this hotel for a 2 night stay. The keys didn't work when I got to the room so I returned to the front desk and was given a second set of keys only to get back to the room and find that it was preoccupied. There was guests in the room absolutely terrible in this current climate.
The place wasn't too bad and the room itself was decent. The smell of Marijuana in the hall was annoying though. The girl at the desk personality of the year award winner there. Rude... didn't let us know anything about how breakfast was done or when. She didn't even bother to ask if we wanted the wifi password. Also, the front door was open to come in and they have a barrier up, but she still made me go to the little night window. I guess she didn't want to have to put her mask back on to help a paying customer.
Such a great place to stay the night. Really clean and quiet place. I recommend this place.