Residence Inn by Marriott Charlotte Airport
- Open Now
- Always Open
Staff is always friendly and helpful. Rooms are of nice quality and clean. Host socials Monday-Wednesday with free food and drinks. Great location near the airport and a few places to eat within walking distance.
The rooms were clean and seemed a fairly updated. Only issue we had was that the A/C stopped working. We were quickly moved to another room.
I visited this location. The lobby was small but nice. This hotel shares the pull and outdoor seating area with the Fairfield Inn next door. Staff was nice. Hotel was clean.
This is a very nice clean hotel and has very kind staff. My overall experience staying here for a few weeks would be rated a 5 except for an experience where I think maybe there was just a miscommunication between me and the staff. Otherwise if you're looking for a nice dependable place to stay with a great breakfast, this Marriott is a great choice. my experience: I had no hot water in my room for the one week I stayed. I hadn't had a shower in two days and let the front desk know of the issue . Jamal was actually very helpful and apologetic and I was sure it would be fixed. I get back that night from work late and still no hot water. I called the front desk and to be honest I'm not sure if they even believed me. I felt like the lady at the front desk thought I was crazy the way she was talking to me. The supervisor let me know the engineer had tested the water at 120 degrees. And I let him know that it definitely was more like 50-60 degrees and all I really wanted was a hot shower. I wasnt mad their shower was broken i just wanted a hot shower because I had work the next day and felt grungy. They did help me get a shower in an empty room and promised the shower would be fixed but I still had a sense they didn't believe me. Anyhow, next night I tested my shower. Let it run for atleast 5 min on hot before testing it, and it was still cold. So now another 2 days without a shower. Anyways. Nice hotel. Possibly a cold shower.
The staff was friendly and I really enjoyed the service. The front desk staff made my a peaceful experience. Jamaal at the front desk even sang Happy Birthday to my sister. Thank you for being a friendly staff !