Sheraton Charlotte Hotel
- Open Now
- Always Open
Its an average hotel. There is lot of scope for improvement. The staff needs to be more well trained. The operator assistance needs to be attentive to resolve customer issues. The quality of the bathrooms need to be worked upon.
We were visiting Charlotte for a football game and this was a great location with a beautiful lobby. I don't think it was quite up to Sheraton standards though. Housekeeping didn't make one of our beds and the other was a little sloppily made. Dirty glasses left in the room. On the $14 breakfast buffet guests kept having to ask for plates and food to be refilled. Don't mean to pick but for the price... If I could've put 3.5 stars I would have.
Even though we live 20 minutes from uptown, we always opt to stay in the city for an evening getaway! We stayed on the Sheraton side this time of the Le Meridian/Sheraton Hotel only because the Le Meridian was booked, we were a little hesitant only because we know the Sheraton side hasnt had the remodel/upgrades, however we were NOT disappointed! The rooms were absolutely amazing, clean and chic! Beds were quite comfortable, not sure of the pillows - I travel with my own! On this visit we did partake with a few unique beverages from the restaurant Evoke and a few appetizers before the concert , yummy! The bar service was prompt, courteous and the drinks were delish! As always the SPG families customer service never disappoints- thanks again for another wonderful evening in the city!
Perfection is the first word to come to mind! My wife and I have 6 children and 3 dogs ( organized chaos) so our weekend getaways with only the two of us is priceless ! We have stayed here our last 5 getaway nights in uptown and each time has been such a blessing. Parking and check in was very efficient and the staff was so accommodating and friendly ! The rooms were so clean and the bed and pillows were dreamy we wanted to take them hone with us! Furthermore on this trip I want to thank Erika Bauchrowitz! My understanding is that she is the assistant GM which blew our minds bc she went over and beyond making sure our stay was perfect and was always assisting not only guests but her staff . I can now understand why this place has become one of our favorites . Obviously it starts at the top and from the GM down everyone was great! Cant wait to go back!
I was very impressed. The room was spacious for me, but it might have been tight if the whole family of four was here. The bed was incredibly comfortable and the view from the room was amazing. I didn't eat here or use the pool so I can't speak to either of those. The staff were very friendly. I would definitely stay here again.