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Ashley Kimbell

4 months ago

I would definitely recommend this venue for your wedding. We hosted our marriage ceremony in the Urban Garden. The hotel is centrally located and has an amazing view from the rooms. We did a block for our guests and everyone was satisfied. Most importantly, the staff are very experienced, professional, detail oriented and helpful in guiding us through the whole process. We have had a great time and our wedding was perfection!


Sandy Robertson

2 months ago

It is always a pleasure to stay at any Ritz Carlton. This location has a very nice intimate feel to it and it is decorated beautifully for the holidays. The staff at all levels is helpful and cares for their guests whether it is room service, maintenance, or bell service; all of which I utilized during this stay. If I am in Charlotte this is my go to hotel.


Izi Blumer

in the last week

Beautiful hotel. Came during the Christmas season. Macaroon trees were amazing. Wonderful staff.


Dana Barton

in the last week

I love the Ritz but I was a little frustrated this morning. I called last night to get the spa hours for today. I was told the spa opened at 8am. I call at 8am this morning and am told The spa opens at 9am. So then, I call at 9am to be told the spa actually isnt open until noon on Tuesdays. Staff needs to be more knowledgeable. Needless to say, I didnt call back at noon to book 2 facials, 2 massages, 2 mani/pedis - I went elsewhere.


Chad Marshall

3 months ago

I visit in Charlotte several times a year and this was my first stay at the Ritz. I was very impressed. The room was spacious and upscale. The food at the adjacent BLT Steak, which is also incorporated into the in room dining, was excellent and the staff was top notch. I also learned that stays at the Ritz grant Marriott rewards points so I'll definitely be staying again.