Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
Nice property, not to congested in the immediate area. Great amenities. They have a shuttle that covers about three square miles if you have been drinking or don't feel like driving. Their catering is awesome! The cleanliness of their bathrooms public and private are not what I would expect of a property like this. But I am also extremely anal when it concerns bathrooms. The rooms are also very nice and roomy. I would stay here again!
Unfortunately we were unable to stay at this hotel because our reservation was cancelled. My husband and children arrived tonight only to find out that they had no room. My Hilton Honors account is connected to my business debit cards. My bank recently made a switch from Visa to MasterCard, thus changing the card information. I had not updated said information on my honors account, therefore the hotel simply cancelled the room. I received an email yesterday stating that I could early check in, but I choose not to since I was not traveling with them and my husband would be using his card. At 4:30 pm a voicemail was left notifying me of this cancellation. I was at work coaching gymnastics until after 8pm this evening...no access to my voicemail. Shame on you Embassy Suites and shame on Hilton Honors. Terrible business policy, with no help to find a solution. The good news is that they got a room at the Marriott across the street...I've always enjoyed Marriott more anyway. Not that it matters, but you lost a customer tonight that has traveled with your company for almost 20 years. I will be sure to never book or work with a Hilton brand in the future.
The embassy suites Concord is a nice hotel. It is much bigger on the inside than it looks from outside. The rooms are a little date but that isn't something that bothers me. Beds were comfortable and rooms were clean. There is a lot of places to eat a short distance away. Without having stayed at any other local options, I would still probably stay here again in the future if I had to pick somewhere in Concord to stay.
The conference room was very pretty, with a nice set up. Employees checked to make sure we had water and changed the trash cans periodically, we appreciate their time and effort. The buffet was beautiful. I'm picky about chicken, but that was the best I've ate in a long time. My favorite was the giant chocolate chunk cookie. If I could get them to make that for my birthday, I'd be in heaven! Well done to everyone!
I have stayed at this hotel countless times and I return every time because it truly is a great escape! You can't beat the breakfast and happy hour... there's an indoor pool and a nice gym with the essentials. The spa is such a treat and the staff are so nice and welcoming. The food is great all around but especially at the restaurants. The rooms are consistently clean and tidy and so spacious. The location to everything Concord Mills couldn't be better either. I'm writing this review from Dave and Busters literally 5 minutes down the street! You will not regret booking a room here.