Comfort Suites Northlake
- Open Now
- Always Open
Good location. Nice rooms. Unfortunately someone allowed a cigar party next to our room with loud music etc. It's a wonder they didn't burn the place down. Since this is supposed to he a smoke free facility, I feel they should have been made to leave. Instead, thankfully we were relocated away from the stench and noise. Although we were highly inconvenienced by the move, the problem was resolved.
I would not stay at this location again. In fact,, I will probably not stay at a comfort inn anyplace again. The room had a spider on one bed which made us very uncomfortable about other bugs. The carpets were dirty, had holes in the carpet, and ridges bubbled up in the carpet. The beds were lumpy and uneven. the room had a stale smell and the air conditioner was extremely noisy. Walls were thin and you could hear noises from hallway and rooms. The breakfast was tasted horrible, even the cereal was stale; coffee was terrible. Front desk staff when we checked in was very nice. It did have nice hot water for a shower and fluffy towels.
Every time I stay at this hotel it is great. You know the feeling you have when you have a mechanic you trust? Someone who won't rip you off. Someone who won't take advantage of your lack of knowledge? That's the way I feel staying at this Comfort Suites. They take care of me. The value is great. The rooms are great. The staff is great. I cannot recommend this location enough. It makes travel so much easier.
Location was great. Customer Service was nice. Management needs to improve. The rooms were dirty, carpet stains and my room's shower wall needs to be reqrouted to eliminate mold-looking stains. To be in such a good location, the hotel needs a complete renovation. Had I known about the rooms" conditions, we would've chosen a different hotel for our family.
Frankie j Ibeniz
Dirty rooms. Especially bath tubs. Drains do not work. Uncomfortable Mattresses. Could not call desk from room. Changed rooms with same outcome. Maybe bath tub a little bit blacker? Breakfast no selection. In a very undesirable neighborhood. No room cleaning in two days of stay. Only received towels upon request.