DoubleTree by Hilton Hotel Charlotte
- Open Now
- Always Open
The hotel was clean but there were two things that were just too bad for me to give any higher than a 3. First we ordered room service and they sent a mushed up brownie with melted ice cream and kept it on our ticket. Upon delivering it the young lady said if you look at the brownie it was the last piece and the chef apologizes and sent you an extra bottled water since it looks so bad. Really! It shouldn't have even been served but since it was it should've been taken off the ticket. Second, some type of alarm (sounded like a fire alarm) was constantly going on/off for about three hours in the early part of the morning before they finally got it to stop. We called about it. They fixed it and to our dismay it started up two more times. We asked for a one hour later checkout for the inconvenience as we had a four hour drive ahead of us and it was denied. I'm a silver Hilton honors member and couldn't believe they couldn't make a one hour accommodation for a three hour disturbance that was their fault! Needless to say customer service needs to be improved to ensure guest are satisfied but it wasn't terrible. Hope the management corrects these type of poor decisions by their staff when it relates to customer service. L
The location is great! Walking distance to tons of bars and restaurants. The staff at the front desk was very nice and greeted us perfectly. The bar area is very nice in the lobby and the bartenders are great. The rooms are nice and spacious. Overall great hotel!
I recently stayed here and it was wonderful. The staff is so friendly and we'll receptive. The warm cookies are the best.
Cabinet drawer wouldn't stay closed stains on the ceiling. The parking is a nightmare!!! Hotel card used to enter and exit parking garage was very difficult to use every time we went in or out the people ahead of us struggled we struggled our friends behind us struggled... it was very confusing very hard to use and made the trip an ordeal in itself... especially for the money were spent.
The room was clean and comfortable. Breakfast buffet at the restaurant was nothing special, but good. The staff was very friendly.