Hampton Inn Charlotte/Matthews
- Open Now
- Always Open
Room was clean and newly remodeled but the bathroom shower door looked like it was about 20 years old and wouldn't slide close. When I took a shower I had to lift the door open and close. Staff and was nice and helpful. Only problem was the shower door which could have been an isolated issue.
This was the worst stay at a hotel in my life. they were doing HEAVY construction and the jack hammer and noise level in the room became unbearable I checked out early despite not knowing if I would be charged for the day or not. They never disclosed this to me when checking in or making the reservation. Nor did they tell me after moving floors that my "non refundable" reservation could be canceled and that staying at another hotel was a option. the jack hammering started at 8340 am and went to 5pm. when I called I got varying excuses with a promise to talk to the "guys" and that they should be using this "new" tool that didn't make such noise. If that wasn't bad enough the water one day was coming out "black", yes I said black. Then on my last day the fire alarm went off. No one called or came to the room to say "get out" or its a drill or a mistake. later I learned the "guys" upstairs set it off. that was it for me I could not take it anymore so I checked out. I called Hilton they said to deal with the manager who was gone for the holidays. When he returned he stated he would personally have no problem paying for a room under these conditions and he offered to refund only $200 saying that's two full nights. well he obviously cannot count since it would be closer to 300. I will never stay at this chain again
Overall a great place, BUT it's located behind some restaurants and about 3:30am in the morning the dumpsters are emptied out. Now I've stayed here a few times and have been startled by this happening. In the future I would probably consider other hotels.
No hot water. Called the front desk twice and when I spoke to the desk clerk, I was told to let the water run for 15 minutes and you should have hot water then. 25 minutes later and no hot water in the sink or tub. Will never stay here again!
The stay was nice, the beds were very fluffy and soft, the bathroom was a tight space, but it was very clean. The breakfast was all gone when I went to grab some at 9:00. It's big outside, but the inside halls were very narrow and the roof was short, I am 5'2 and i could touch the roof. Other than that, It would be a nice stay if it is booked last minute.