Hilton Garden Inn Charlotte North
- Open Now
- Always Open
Where do I start? The service was great, the employees were helpful and awesome to work with. This hotel hosted our bi-annual 21st family reunion and they made sure that our entire stay/union was great. I can not thank them enough. We had a large crowd during breakfast, but they gave us their best. For sure, this will be my hotel of choice whenever in Charlotte, NC. And the rooms are nice!
First time staying here, traveling on business. Typical Hilton property, nicely furnished and modern looking. Not a big fan of having to pay for breakfast - personally this should be a freebie...at least if you're an Honors member anyway. Opted for the Dunkin' Donuts across the street. Room was very nice. Quiet, cool (A/C worked great), and bed was comfy. Shower took a while to warm up (at 5am) but eventually was hot. I'll be back.
I guess I just didn't stay during a very busy time, but I had no issues with noise. The beds slept great. I stayed in a king suite with a whirlpool tub, that functioned perfectly. To name a few of the courteous staff that helped us, Casey and Shanoah were both working up front at different times. Both were lovely and helped us with anything we needed. Edwardo is a member of the kitchen staff and was excellent. Breeze was what I'm assuming the manager at the time and was professional and very courteous.
I had this review originally at 5 stars. It was a good start overall with semi high class amenities and pleasant staff, but nothing special or something I haven't seen before. What irritated me and dropped the score was lack of breakfast options. They charge 12 dollars for a breakfast plate which just rubbed me the wrong way after paying to stay there. Even highway motels have something you can grab on the go and this place wanted to charge you more than an actual breakfast restaurant would. Ruined my overall experience and made sure I would not return.
The staff was friendly & accommodating. The room was clean & comfortable. The indoor/outdoor pool was nice. The door into the pool area wouldn't open, but the staff quickly offered a solution.