Hyatt House Rea Farms
When I checked in, for unknown reason, I was told to get an upgrade, even though I did not wanted to have it? I was told that the rooms is bigger and has more space and two beds !But I wanted a single King Size room only? Then When I got into the room, I realized that the room had not Air Conditioning, so I called, I was told to turn the thermostatdown? A few hours later, I called again but I was told they would send someone to check it? A person came then told me that the thermostat was bad he would not be able to fix it? I called down stairs to ask for a new room, but I was told right away that the hotel was full ?I can not get another room because of it?What?? I was around 5 pm this time when I was told this fact. I asked to speak to the manager but I was repeatedly told that I can not speak to anyone but the front desk. I asked repeatedly to get a new room but I was told no, then hung up on the phone!!!. I went downstairs to try to speak to the manager but I was told the manager on duty was busy but would get back to me. That is when I realized that the only reason that they offered me the room at the first place was because they already knew that room had no working A/C system!!!!Since it was nearly 100 degree on day, I could not sleep due to the heat! I tried to look for another hotel near by but I had no luck. After I checked out the hotel, I made several phone calls to the hotel, I was initially promised that I would get refund and extra stay points, but none was done. That is when I lodged a dispute for the charge for "providing non livable room" to me for my night ? Should I even pay for the night? Where is my refund and my point? Now the associates turned into a bunch lying people to tell me nothing was promised to me ??? WTF?
The staff at this beautiful hotel made our experience incredible. They were so sweet and attentive. The interior lobby was gorgeous. Or rooms were neat and tidy with all the amenities. I LOVE the glass shower. Would not change a thing except maybe providing another entry at the end of the first floor (lower 100s) that doesn't involve walking through the main entrance. Would be helpful for those of us with pets. I will gladly stay here again the next time I'm I'm Charlotte. Location was close to all major roadways, plenty of shops, restaurants, grocery stores.
Staff was great and hotel is very clean and modern. I love the shops near by. I will highly recommend. Only thing I suggest is posting check out times behind the front desk.
Very convenient off the interstate as well as quick shot up Providence road to all points Charlotte. The hotel itself is very clean and comfortable. It is also close to a very nice new Harris Teeter.
Loved this hotel with large walk in shower. Sitting area and kitchenette were roomy enough for our six. Lots of restaurants near by along with grocery store and gas stations close by. Only complaint is not nearly enough parking. Feel bad for anyone elderly or with walking issues that will have to park down the street.