Atrium Health - Global Healthcare Services
flamingosrule
Hated that I wound up in the emergency room, but WOW was I well treated!!! Came in by ambulance, initial triage was quick and attentive and yet the kindness, compassion and true heartfelt encouragement they displayed while I struggled through explaining what was wrong was amazing. The wait for a treatment room to become available was unbelievable short given what I've experienced since the pandemic started. Even the wait for the doctor to come was unusually short. Wish I could remember his name, what a truly GREAT Doctor. I have never spent 20 minutes with a Doctor in an emergency situation it's always in and out as quick as possible and then you don't see them again for hours. He also came back 3 other times, 2 to ask more questions and one just to ask how I was doing. Nursing staff and technicians are very well trained, very competent and caring. They took the time to help me calm down and made sure I felt safe, comforted, and that I fully understood what was being done as well as why. By far one of the best emergency room visits I've ever had. Again WOW, outstanding people and facility!! Thanks so much Atrium, you've got a new fan!!!
Steve McDonald
Followed a dear older friend to the ER here. The security at the door were professional and pleasantly courteous. They helped as much as they could, despite the volume of activity, and when we were able to go back to see our friend, the medical staff lady in charge of our friend was respectful, informative and took serious consideration to the patient requests that we passed along from the patient's husband. He was sick with the flu and could not attend. I'm not a hospital fan and wasn't expecting anything better than "average." Exceeded my expectations. Charlotte ambulance and fire personnel that conducted her to the ER were excellent, as well.
Morris Mitchell
My mom went here today for surgery in their One Day surgery facility. Her nurse in the recovery room was absolutely terrible. Her name is Annie. She's the short Latino woman with the green Apple Watch band. She was yelling at my mom to wake up even though she knew the medication made her incoherent. My mom requested that Annie come get me from the waiting room. I found out later that she asked for me because she felt like the nurse was mistreating her and needed me there for protection. Nurse Annie told my mom the wrong timeline for taking her prescription. She told her to take it three hours after her first dose at 9:43pm. However the prescription paperwork and the bottle clearing say take it every SIX hours. Nurse Annie could not answer our questions and concerns. She even replied with "I don't know" a few times. She seems completely unsure with anything she did answer. She was trying to rush us out the door, so she was skipping passed some important information in the discharge paperwork. Immediate disciplinary needs to be taken for her behavior. Nurses like her are the type that can cause people to lose their lives because of her carelessness and incompetence.
Laur
I went to this hospital for an outpatient surgery and all of the faculty were amazing. The best nurses Ive ever had and Dr. Meyers is amazing! Everyone was so attentive and caring. Lisa was the nurse I spent the most time with and she is the best!! Would recommend this hospital to any and everyone because of the nurses.
Brittany C
I had a great experience with my delivery here. The staff was right there by my side the entire time. They treated my husband and I like family and I truly appreciate that during a stressful time. My needs were always met. Shout out to the RN that cheered me on during my labor and the RN that crouched down on the floor to be on my level to help me change My first postpartum diaper youre both amazing!!
