Google Reviews

4.20

Hana Syiedah's profile image

Hana Syiedah

6 months ago

Bartender and service was a much better experience than the rooftop upstairs. Customer service is everything, Im very pleased . Moving forward Id rather visit this bar instead.

Dan Auslander's profile image

Dan Auslander

3 months ago

Standard hotel restaurant. Mediocre food and slow service. Gets the job done if you're staying there and need a bite, but there are so many awesome places to eat in uptown Charlotte so why do expensive hotel chain food.

Angela Huntley's profile image

Angela Huntley

a year ago

Had the privilege of visiting Craft City Sports Pub first time during one of Charlottes rather busy weeks. However, I had to take the time to express the Outstanding customer service received from the manager Felice! I arrived at the establishment around 8:30/9 after attending a cheer conference. We wanted to walk out due to the overwhelming group of people but, knew it would be crazy pretty much everywhere, so we stayed. Once we found a place to sit Felice gave eye contact and, assured us that should we be right over. Felice was incredibly friendly, attentive, and offered suggestions for me especially since I can be very picky. We had a fantastic time and will be back. Overall experience was an A+ how quickly the drinks and food were prepared especially due to the crowd of people. Thank you again Felice!

Kelli Cole's profile image

Kelli Cole

3 years ago

Food menu is very small but decently priced for being a restaurant in a hotel. The pool chairs and cabanas could definitely use an update. Most of The chairs are falling apart and unusable but still sitting out there for use. There are 2 grills near the pool as well but rusted and don't appear to be usable either.

C L's profile image

C L

4 months ago

Not transparent with customers, offers takeaway but does not say that ahead of ordering Pathetic service