Visitor Info Center

The Visitor Info Center is where your journey to discovering Charlotte begins. In addition to being the go-to resource for visitors and locals looking for things to do, see, eat and explore in the Queen City, select Visitor Info Center locations also offer carefully curated retail options and gifts from local Charlotte-area vendors.

Uptown Location Open Monday - Saturday, 11 a.m. - 5p.m. ; Sunday, 12 p.m. - 4p.m.

Local Products & Gifts

The Visitor Info Center is the go-to spot for locally made and Charlotte-centric retail offerings and gifts. Both the Uptown and Charlotte Convention Center locations feature a retail component that showcases local and regional goods, including food items, apparel, art, pottery and accessories as well as the artists and makers creating the goods. At the Visitor Info Center in Uptown, there will also be opportunities to feature various local vendors at pop-up events just outside the space. New and rotating vendors will be featured throughout the year.

Browse Charlotte Gifts

Official Resources at the Visitor Info Center

Charlotte City Guide
Walking Tours

The VIC also offers walking maps and maps of nearby restaurants. Please call us at 800-231-4636 to order one.


Visitor Info Center – Uptown

329 S. Tryon St.
Hours: Monday - Saturday, 11 a.m. - 5 p.m. ; Sunday, 12 p.m. - 4 p.m.

Featured Tenant Uptown

Hip Pies

Horace's Hot Fried Chicken

Visitor Info Center – Charlotte Convention Center

501 S. College St.
Hours: Open for events and appointments. Please call 704-331-2753 to confirm.

Visitor Info Center - Charlotte Douglas International Airport Baggage Claim

Hours: Monday - Sunday, 9 a.m. - 10 p.m.

Connect with the Visitor Info Center

Visitor Info Call Center: 1-800-231-4636
You may also complete the Contact Us form.
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