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I was taken here by an office colleague and I am extremely happy he did! Not only is the service outstanding, but the burgers are amazing! When you go to a place that only has a handful of menu items, you know it has to be good and this place definitely is! When we arrived, the staff opened the door for us, which is something I've never experienced at a "fast-food" establishment, not even Chick-fil-A does that. Though I'm sure this is not a best practice when they are extremely busy (though it was decently busy when we went), it just shows the level of accommodation this restaurant makes for it's customers. I ordered the Ace since it is their signature burger and it might just be the best local burger I've had, and that says a lot since as you can probably see from my other reviews I've gone to a lot of local burger establishments and I'm rather picky with my burger criteria. In this case, the burger was juicy, had great seasoning that wasn't overwhelming, the cheese was quality and thoroughly placed, the beef was quality and well-seasoned but not overdone, the bun was perfect for the burger type and didn't distract from the flavors of the meat, cheese and seasoning, and last but definitely not least was the "come back sauce" on the burger was absolutely a perfect blend to all the other flavors and delicious enough to help it rise to one of the top burgers I've ever eaten. The staff also went above and beyond by proactively telling me they added their dijon mustard to my order since he knew it would enhance the flavor of the fried onions I ordered as my side. Being that I am a huge sauce person, this also enhanced my perception of this restaurant since they were not only very informative, helpful with their recommendations, and extremely friendly, but they were purposefully thoughtful in how they could best service me and my colleague. My colleague ordered the junior burger and tots which he said was probably the best burger he's hd in the Charlotte area, which is even more impressive since it was simply meat, cheese and bun. When there are only a few ingredients required to make one of the best tasting burgers, that's when you know the food is quality! The atmosphere is also quaint and it almost feels like a neighborhood establishment considering the level of service provided and how intimate the place is...which is even more impressive considering everyone was wearing a mask and was socially distancing due to COVID-19. I will absolutely be bringing my family and friends to this place in the future!
The fact that all the flavors are on point with each other is amazing, nothing overpowers the other. Definitely, by far, one of the best burgers Ive tasted, but best burger in NC for sure. By the way, pickles are just as amazing!
Best burgers!!! And the milkshakes (with alcohol) added that special touch! Staff was super friendly! Worth every dime. Can't wait to go back!
HANDS DOWN ONE OF THE BEST BURGERS IN CHARLOTTE. Not only does this place have the best burgers the customer seevice is phenomenal. We have visited Ace No. 3 twice now and it is definitely the place to be when you need a good burger. It is worth the 25 minute drive from our house. Highly recommend the comeback sauce for your burger and your fries. Right now they are only carryout but they do have a nice little patio area with lights that you can sit at - even though they are carry out the staff still make sure that you are doing okay and everything is good!
Every time I come here I receive great customer service, delicious food, and clean environment. Great job Ace! Im definitely going to remain a loyal customer as long as I continue to get this type of service.