Attended a birthday dinner today at 7. The decor was nice but the service and food was awful. Our waiter was rude and disrespectful. One of the members in our party ordered a beef skewer but was given a chicken she tasted the meat and informed the waiter. He took the skewer and gave it to other guest at the table who actually ordered the chicken. We had to tell him to have the kitchen naked another. Disgusting. The food for the price was so mediocre and bland. I had high hopes for this restaurant but it was an horrible experience.
Baku used to be one of my favorite restaurant in Charlotte. I always take my baby, my families, or my friends here for dinner. However, after Ive experienced the third time that foods are not fresh(Scallops and chicken skewers were stinky. Even orange juice was overdue and tasted like sparkling drink), I was totally disappointed. The quality of the food is not worth the price anymore. The worst thing is, their manager never take things seriously. I will never get back to this restaurant again.
We flew into Charlotte and had heard amazing things about Baku from family living in the South Park area. Being lovers of Japanese food we decided we had to try it out. I'll start out by saying that the food was unbelievably fantastic. The hostess was lovely and we were seated at a high top because we didn't have reservations. Our service was wonderful, the bartender was cheerful and the atmosphere was fantastic until we witnessed one of the managers in action. A server had clearly approached him with a problem as she looked severely stressed and what we overheard was his response which was, "I've already showed you, you're on your own." Or something along those lines. The server looked extremely disheartened and appeared to almost be ready to cry. We attempted to offer some comforting words, to which she thanked us and rushed off with tears in her eyes. While everything else was exceptional, we were really disappointed with the interaction we witnessed. As a manager, it is your job to help your employees to succeed and the attitude and disrespectful way this manager spoke to this server really ruined the experience. Hopefully employees will be valued in the future as the service really was fantastic. 5 stars to the staff, 1 star to the manager.
This place should be busier than it is. Always a good crowd in weekends, but weekdays seems slow. I think the food is very very good and always have quality service. Maybe a little pricey for some, but I think it is well worth it. I look forward to my next trip there!!
The food and drinks were fantastic, and Ashlee was the best server! Usually when servers give you a recommendation it's one or two items, but Ashlee had detailed recommendations for a half dozen items or more (of various price and dietary restrictions)...and they were all fantastic! The Pan Roasted Tiger Prawns, Pork Belly, Foie Gras Scallops, and Crispy Brussels Sprouts were all exceptional! I also highly recommend pretty much any of the cocktails.