Firebirds Wood Fired Grill Stonecrest
- Open Now
Excellent restaurant, server and food. They would get six stars from me and my family. The dining experience was delightful and memorable being my first time. Keep up the good work. Shoutout to our server Ashley..thank you so much
Always enjoy my experience here! Food is a little expensive, but I think that it's worth it. Staff is always very friendly and knowledgeable about the menu. They are quick to answer any questions or to make modifications based on allergies. Go on Wednesdays when they have drink specials all day! Their cocktails are delicious!
My wife, son and another couple tried Firebirds for the first time this evening. My wife and I are celebrating our anniversary, so it was supposed to be a good time. To start with we had to wait 35 minutes beyond our reservation time. Next, we were sat at a 4 top in the aisle right next to the kitchen(5 of us). All of the severs were leaning on the divider wall (which is immediately behind our table)hovering over us the ENTIRE time. No bread was brought to our table and we didn't know to ask for it because it was our first time there. It wasn't until later that we noticed other tables were being brought bread. Our server took our order, and seemed polite and up to speed on the menu. I must say the food is over priced quite a bit for what you get. The server could not keep our drinks full. 4 of us sat with empty glasses for quite some time, and again after that. I finally asked for multiple waters. When they brought the food 2 of the steaks (one being mine) were way over cooked. I ordered mine medium and it was clearly well done. It was extremely dry. The steak came already cut up. I have never ever ordered a steak that came already cut up into bites, but maybe that's how they do it. My 6yo son ordered steak with fries and received fish and FOUR!! french fries!!. My son doesn't even like fish. The server told my wife that she ordered the wood fired salmon. We would have never ordered him fish as we are both well aware he does not like fish, but way to argue with a customer. I took 3-4 bites of my steak and couldn't eat it. My friend took 1 bite of his and couldn't eat it. These are $25 steaks. They looked like something you would get at a cafeteria. The manager comped our entire bill and seemed genuinely concerned with our situation, but there was no fixing things at this point. I would never recommend Firebirds to anyone and will certainly never return again personally.
Just sat here since 7:37 pm. Told it was a 40 minute wait. I waited over an hour with my family and approached the hostess twice . Her response was our table was next. I understand its busy and people make reservations but when everyone that comes in seats before you and one of those customers follows you out the door to offer their seats because they relized that you have been waiting far longer then everyone else then thats pretty bad for business. Feeling very frustrating I have to find another place to go at 9 pm with my family. My 13 year old wanted to come here. What a let down and bad customer service!!
First time here, had a fantastic dinner! One of the best Prime Rib I ever had. Service was the best ever. Will become our favorite place.