Food was fine, the customer service was AWFUL. Ordered online at 7:30pm which was convenient, said the order would be ready at 8:00pm. Got there around 8:02, and they said they hadnt even started our Stromboli yet and it would be another 7-8 minutes. Fine, whatever. I go sit in my car and wait 10 minutes. Go back in and the lady at the register said she FORGOT to tell the guy to make it. So another 7-8 minutes. And still would have me pay for some water cups I go back in 10 minutes later and it still wasnt done. All she offered was free fountain drinks.. wouldnt let me get a gift certificate. Figured a free cannoli might be nice but theyd have to make that too and make me wait. Meanwhile our power had been out all day which is why we went out to eat in the first place but by the time we got all of our food we already paid for, the baked spaghetti was cold and no way to heat it up. Overall VERY disappointed and not returning. And not suggesting to anybody to visit either.
Order at your own risk! Food is trash.. simply put. 2 pastas $36.81 unseasoned (I had to add my own hence the red coloring in the Alfredo), seafood overcooked, some pieces of the chicken slimy and other pieces dry, a waste. When you ask for a refund they refuse. Terrible ..will never spend my hard working money on this establishment again. Wont go far doing wrong by others. Would NOT recommend!
If I could give it a 10/5 I would. We live 30 minutes away, near a ton of other Italian restaurants and will easily make the trip here again as Giacomo's is far better than any of the restaurants closer to us. I grew up with an Italian mom so I am "picky" with Italian. This place is delicious, affordable, and the service is top notch. Casual, friendly, and yummy!! First trip here but won't be be our last!
So I've seen this place for years and I always kind of forget about it because I'm not over on this side of town a lot. Had some friends come in from out of town and decided to use us all as guinea pigs. I got the spinach roll my sister got the Stromboli and her friends both got sandwiches none of us were disappointed right now the place only has four stars because I haven't tried their Pizza which is what I believe everything off of when I go to a pizza joint but I'm almost positive that their Pizza would make this a five star place. The guy that waited on us was super super friendly, the food was great I will definitely be going back even if just to do take out.
This was my first time ordering from Giacomos and it was great! I ordered the shrimp Alfredo and it was delicious. I had to add a little salt and pepper and it was perfect. The portions were generous! Ill definitely order again.