I ordered curbside. When I got there I called for 10 minutes straight. Even called customer service and no one answered. I finally went inside and the girl was sitting behind the counter on her phone. I emailed customer service about my experience. They offered to issue me a refund in 3-5 business days. Its been almost 3 weeks. I keep contacting them and they are giving me the runaround.
If I could give ZERO stars I would. We ordered cookies a hour ago. No cookies have been delivered. After being on hold for 30 minutes someone answered to inform us that it would be another hour before cookies would be delivered. No apologies, just letting us know it would take 2 hours instead of 30 minutes. Worst service ever.
Lucy has amazing customer service! I have visited this location 4 times in the last two weeks and she is the only one who is following social distances regulations.
The portion of cookie to ice-cream was off along with the cookies being too crunchy just wasn't what I expected.
Way better and cleaner than the one in the epic center!