Fast service. Courteous. Quality burger. Better than Five Guys. Fries were hot and tasty.
I have heard great things about the food here. I was not disappointed. It was in the airport and had a limited menu. But the burger (Smoke Shack) and the 50/50 tea were on point. Can't wait to find a non-airport location and see the full menu.
paid for a shroom burger. was told after 5 min that they didnt have one and could only offer me a grilled cheese as a replacement because im a vegetarian. didnt reduce the price of my purchase or refund me.
I came to Shake Shack after a friend with gluten free allergy recommendation. Unfortunately no one including the manager and the chefs knew what contains gluten and what doesnt. Served me a gluten free burger with a wheat bun when it was supposed to be wrapped in lettuce. After sending it back, when my husband questioned the sauce on the burger the manager just said it should be gluten free, and after we asked if they could double check, the answer was screw it, dont put it in... After 10 hours of flighting it wasnt something I wanted to experience...
3rd time connecting in a CLT and again they were closed. 345pm and closed? Dont bother coming here.