Hours

Open Now
Sun-Sat
10:30AM-10PM

Location

Concord

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Google Reviews

3.5

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Richeel Frazier

a month ago

I visited for the 1st time and wasn't that impressed. The surroundings were nice and the building was clean. That was to be expected since they are new. Our food was not made to order as I understand that to mean made fresh at the time of order. The fries were warm but definitely not hot. The chicken was dry and chewy. I asked for regular mayo and was told they don't put that on the sandwich but I could have some packets. The sandwich originally cones with a flavored type mayo that I didn't like. The food was brought out without the mayo and when I asked I was told they were out. A few minutes later the manager came out all smiles and asked the elderly white couple if this was their first visit and if they were enjoying the food She stated she wanted a strawberry milkshake but the machine wasn't working. He personally went to get it. I assumed since we were sitting adjacent to them he would visit us next. No such luck. He promptly sat 1 table beside us and started working on his laptop . Not so much as a gesture or nod. I'll stick with Chic Fil A. The food is better and I've never been snubbed.

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Lexi Webster

a month ago

I ordered $60 worth of food for curbside pick up at 4:30pm. I didnt get my food until 4:50pm. Around 4:35pm I went in to inquire about my food and was told we dont see your order were fixing it now - why is my order being fixed at the time it was suppose to be ready? I asked to speak with manager who first blamed it on the system, then blamed it on the fact that he has a bunch of kids working. As a manager, the responsibility is yours. You hired a bunch of kids who are wanting to work and take direction from you. The kids arent the problem so for him to blame a bunch of kids that I didnt have a single problem (actually really professional and respectful) out of was disturbing. I then drive all the way home to find missing & cold items that the manager said he prepared himself how ironic. I am so disappointed because the food is actually really good when prepared properly but bad customer service is a deal breaker for me. The quality of the food the first time I went vs. now has gone down drastically (no longer fresh & juicy) and like any other fast food chain in Charlotte. For this shift at only 3 weeks, this is very disappointing. I hope they get it together soon.

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Christopher Borrelli

in the last week

The chicken was good. It was hot, fresh, and came out quick. It could use some better seasoning. Quite a large portion for under $10. I ordered the classic tenders which came with fries and texas toast . A spicy tender option that didn't involve sauce would be great. The staff was polite and attentive. Good beverage choices like teas, lemonade, and soda.

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Shala Davis

a month ago

THIS COMPANY IS THE ABSOLUTE WORSE. THE FOOD IS DECENT, NOT WORTH SPENDING $20. HOWEVER THE OWNER JOSHUA IS EXTREMELY UNPROFESSIONAL. NOT ONLY IS HE DISRESPECTFUL TO THE STAFF BUT TO THE PARENTS OF HIS STAFF. MAJORITY OF THE STAFF ARE HIGH SCHOOL STUDENTS WHOM HIM (JOSHUA) AND ANOTHER MANAGER KASEY BULLIES. HES INCOMPETENT OF CONVERSING IN AN PROFESSIONAL AND ADULT LIKE MANNER. HIS RESPONSE IS TO HANDLING ANY SITUATION WITH A DISGRUNTLE PARENT IS CONTACTING THE POLICE TO AVOID ACKNOWLEDGING THE COMPLAINTS THAT ARE BROUGHT TO HIS ATTENTION PERTAINING TO THE MANAGERS. HE REFUSES TO TAKE ACCOUNTABILITY AND HAS THE TENDENCY TO DEFLECT. IS HE RACIST, MOST DEFINITELY. JEFF IS THE ONLY MANAGER THAT HAS THE STAFFS BEST INTEREST AT HEART AND GENUINELY CARES.

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Emma Colby

a week ago

The food was really good. We smelled the chicken wafting even in the parking lot. Only, the staff wasnt the best. They were all young, which I understand is typical now, but they need some social skills. There were about 4 people waiting in line and only 1 register open, with one person visibly messing around on their phone. Theyre also really serious about their sauces. You get 1 per meal, and extra cost 29 cent. Normally I wouldnt mind the upcharge, but they dont even fill the cups up. Theyre barely halfway full. At least the food was good quality.

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