The Waterman - Lake Norman
Boring, bare bones atmosphere sets the stage (I spied a single purely decorative item in the entire dining room). Lunchtime-specific menu choices are extremely slight, and the dinner menu prices are quite high given the very basic mid-casual quality of the food, service and atmosphere. If you've been to a Viva Chicken location, that's pretty much the vibe here. Waitstaff struggled to answer basic questions about the menu, interpersonal skills and demeanor also did not match menu prices. I had the fish and chips, the fish batter was good but the fish inside was mushy. The fries were burnt and generally terrible. My wife enjoyed her oysters, but her salmon taco was nothing special. Desserts are also high priced for what's on offer. For the same money spent, we could have eaten much better food, in a better environment, with more skilled waitstaff at 131 Main across the street. The South End location of The Waterman had a much better vibe and staff for the same prices compared to this location. I can't see this place lasting long unless either the prices go down or the overall experience is vastly improved. I have no problem with high prices as long as I'm receiving a commensurate value. Here I left feeling as though I did not get what I paid for in any department and wished I'd dined somewhere else.
Ive been a fan of The Waterman for a long time and the new location didnt disappoint! We sat inside and everything is so bright and clean. The patio and outdoor seating is fantastic. I ordered the Lobster Roll, which was delicious. My husband ordered the Blackened Seafood Platter, and it was fantastic, especially the scallops! We also tried the fried oysters & oysters on half shell which were all great. One of my favorite things at The Waterman are the super fun cocktails. Ive never had a bad cocktail at The Waterman and I would highly recommend the Fish House Punch. Its my favorite cocktail. Our waitress was knowledgeable and so friendly. We cant wait to return to try the brunch menu. I do think this new location will do well by the lake.
I dont usually post reviews but Ill give this place 5 stars and Ill tell you why. It has potential, it has the kindest staff that make the experience so much better than the average chain. Ive never been to their south end location but if Im ever down that way I might give it a shot. I feel like many others who were dining at the same time as my group didnt realize or care to understand this place is new and its not going to be perfect. I really appreciated how down to earth our server was and apologetic when things went wrong. Even opting to get some managers involved so we felt heard and our feedback might be accepted. Food was great. Excited to see how much better this place can be! To the staff keep it up! Not everyone will be nice but keep at it and I know you guys can make this place an absolute gem for years to come!
We love The Waterman LKN. Went to one of their opening nights and was quite impressed. Atmosphere is very casual, like old style fish joint, but they have a bar! Pretty cool place. The food was excellent. I had the blackened seafood platter and cleaned the plate. The catfish fillet was out of sight. Great job!
We stopped in opening week for a late afternoon snack. Very nice, comfortable but casual atmosphere. Crabcakes were tasty! I'd give it 4 stars, but we waited quite a while for a server. I understand they were training staff. We'll go back again once they get settled in! Glad to have it in our neighborhood!