Foxcroft Wine Co. SouthPark
- Open Now
Super disappointed because I really wanted to like this place. The space is cool and cozytoo bad the staff doesnt match. Our server was extremely rude, dismissive, and hard to find. It felt like she was avoiding our table. We had a group of women gathered for a book club. We were not overly loud, and we didnt ask for much beyond our food and drinks. We definitely spent hundreds trying wine flights, wine, interesting foods and apps, etc. The food was pretty good and the wine was great, but again, our servers attitude was not. We asked for a couple of condiments when our food came out and this girl rolled her eyes more than once. This was after she took our orders, but very strangely forgot to take the orders of our two Black friends. Ive worked in fine dining and I tried to give her some grace at firstmaybe shes tired, had a bad day, its been a busy night. All of that changed when I saw how she was treating my two beautiful friends. The micro aggressions were GLARING. I wish I could recommend this place or say Ill be back, but until its a safe place for ALL, neither of those things will happen.
The wine was good, but our waitress was rude to my beautiful black friends. She was rolling her eyes, not addressing their needs, nor taking their orders when she took the orders of the rest of the group. She was so much kinder to me, which was absolutely not okay. They were not acting any differently than anyone else in the room, and were nice to her despite her behavior. Overall, the place is very small, extremely loud, expensive, and the food was not worth the price. There are much better wine bars in Charlotte. Try The Wine Loft in South End for a lovely atmosphere with great wine, food, and service!
UPDATE: I truly appreciate the management taking this seriously, and taking the time to check in with their staff and to reply to my comments. It may very well be that our server did not realize how she came across a couple of times, and that we simply took things the wrong way. Based on the fact that she has had so many positive reviews from other customers, perhaps it was a misunderstanding. In any case, several of us got the same feeling, which is why I posted the review. But I truly do appreciate the follow up, as it means a lot. _____________________________________________________________ The wine was great and the menu items I chose were very good. However, it did feel like our server was a bit rude to some of the people at our table (and honestly, the people she was rude to were the black women in our group). When I looked at the other large groups of people there, I don't think we were acting any differently or overly demanding, so I am not sure why the rude treatment happened. I hate making the assumption that it was a racial thing, but since our group was the only one with black people (that I could see, anyway), it sure as heck felt like a racial thing. The food and wine were 4 stars, but the service was 1 star.
Our waitress clearly didn't want to serve us. She was rude the entire time. I ordered two plates, she told me later one wasn't available. Never gave me a chance to order anything else so I left starving. The bread and cheese was good though. Since I am unable to reply to the owners response directly I will do so here: 1. Please read my review again. The waitress never gave me a chance to order any other food. I had my phone out with the menu shown every time she came to the table and she was in SUCH a rush to leave she never took my food order. If one of my two items isn't available should it not be common sense to ask if I'd like anything else? 2. I had nothing to do with other's accusations of racial bias and I'm not sure how it relates to this review. 3. Taking a photo when asked does not mean we were "well taken care of". She was extremely unhappy, never smiled or engaged with us besides rushing through the order process. 4. I can tell by your other aggressive responses to negative reviews that there is no point in calling you. I just wanted others to know what to expect.
Zay McCullough, MSW, LCSW-A
My visit here was on a nice sunny day and it was a bit busy. There were people outside and inside. This was more of a surprise for me. My friend brought me here. After looking at the menu, I didnt really see much I wanted. However, the waiter had great things to say about the truffle fries and donuts, so we got them. They were both beyond delicious. As Im typing this, I can taste the donuts and now Im craving them!! For wine, we got a Riesling. It was good. We drank/shared the whole bottle haha. I would come back! No complaints at all.