City Express by Marriott Charlotte South End
Kristine Tran
Cant say enough good things about it our experience. The staff were consistently nice and caring. When we arrived we called the shuttle service for a pickup from the airport and the driver was friendly. He asked us if we needed suggestions for our stay and about our trip. And he was also ready with restaurant recommendations. It was a great start to the trip. When we got to the hotel you could feel the camaraderie between the staff members and a desire to make our stay pleasant. We were expecting heavy rains and they offered to drive us to a restaurant nearby if needed. When we checked out we had a long wait for our ride and a team member came into the lounge and saw we were waiting. He asked us about our stay and if he could get us anything: water, coffee, etc. The people really make this place. Its recently renovated as well so its clean. Rooms are large and comfy beds.
Lessonsonfaith
This hotel was exceptionally clean and quiet. The ladies at the front desk were very nice and welcoming. I love the room and will definitely return again and refer others. I felt very safe here.
Phoebe Rodbell
I stayed here as a solo female on a Wednesday night when my flight got messed up. This place fit exactly what I needed, it was clean and I felt safe. The staff was great starting with my shuttle driver to the front desk. The breakfast in the morning even had gluten free muffin options and other allergen friendly accommodations. If my flight got disrupted in charlotte again in the future this is where Id stay.
Barbara Miller
It is very clean and the staff at the front desk had excellent customer service skills and was very pleasant to work with. Good coffee and breakfast included and when I stayed, the person handling refreshing the food and checking on customers was delightful. Definitely five stars for the price. Highly recommend
Lareine Gohi
I think if you are looking for a hotel on a budget this is not a bad place at all. There were minor issues with the ac not working in one room but since I stayed for a short period of time. I didn't bother to make any changes. The breakfast was disappointing. It was from 6am-9am but what they had was limited. The good thing is that if you are okay with eating out, there are other options within the area. And if you don't mind driving, there are nice options within the city area. Location is a bit awkward. Turning in and out can be a challenge depending which way you go. But again, this place was a great place to sleep for the night. It was clean, had basic amenities, free parking, and generally a good place to stay for a short period!
