We had a very disappointing experience with academy bus. We booked them to transfer guests to and from our wedding and made it clear when booking them that we needed buses with air conditioning since it was the middle of the summer. The air conditioning was not working on one of the buses. When we called after our honeymoon, they claimed that the air was working on the way there and only wasn't working on the way back. They then made up a story saying that the bus driver offered to switch out the bus for one with working air conditioning and that we declined. They basically called us liars and were extremely rude. I would not rely on them.
Just attended a wedding where this was the shuttle service to and from the hotel. There was no AC on either trip which made the ride rough for everyone on board. June in Charlotte is too hot to offer service with no AC!
I would leave 0 stars if I could. No A/C on bus to and from wedding and driver was dishonest when we tried to politely talk through a solution after the fact. Very rude and would never recommend.
Not impressed with their customer service. Do not depend on having air conditioning on the bus!
Great Place to Work, Freindly Customer Service. Best of all Best Fleet of buses at this facility over the years of changing companys. Thankfully Academy's here to stay.