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Although the spa is aesthetically pleasing, the services and hospitality were lacking. I came here on my birthday for a facial and massage. Upon walking up to Tocarre, I recognized the owner and she barely acknowledged me. While I was waiting for my massage in the waiting area I was passed by multiple times and completely ignored, I was not offered water or any refreshments while I waited. Both the massage and the facial were average and seemed like the providers were just going through the motions. The only positive was that the products they used smelled nice. I did not receive the accommodations that other clients seemed to experience. I'm not quite sure if I was just there on an "off" day but I'm in no rush to return.
What a beautiful and calming spa. From the moment you step inside, to the check out process, I felt at ease and so relaxed. Their staff is so sweet and accommodating! Very clean and professional. Please be warned that they have 2 locations and both locations have the same phone number. Makes it a bit more confusing. In my mind I had specifically called one location to make my reservation there, but when I showed up, I was then informed I was at the wrong location. Maybe just verify which location the appointment was made for.
I have had two facials here and am totally obsessed! If you love your skin run dont walk to make an appointment. Been to both locations and they are great and staff is always friendly and accommodating. I am going regularly now because I love how my skin looks and feels. Glad I found this amazing place! Just a quick update. I have heard from friends that they breakout when they get facials. This has never happened when I come here. I am honest with them about what I am allergic to so perhaps that helps. Hope this helps someone when they go to their appointment!
Nice little neighborhood spa but nothing special about it, especially for the price point. I expected the luxury spa experience (changing room with bathrobes & slippers to wear for your treatment, water fountain & spa music playing, offerings of herbal tea or water, showers for afterwards, etc.). I was checked in, told there was water "in the back". I sat down on the closest chair I could find and was quickly greeted by a woman and led into a room 2 steps away. It was a small room. I was instructed to dress down to my comfort level & get onto the treatment table & then the woman came back 5 minutes later and began my treatment. Facial with one add-on. Again, nothing special for the price. Felt like a cheap-ish facial at a cheap salon with an esthetician that was fine, but cost $200 after tip. Nothing bad per se, just misalignment on value/price. I don't plan to go back. If I'm going to spend that much of my time & money, I'm going to a luxury spa.
My husband surprised me with a facial for my birthday. It was the best facial I've ever had. Will definitely go back before we have to leave Charlotte.