Defy Gravity Charlotte
Alisha Askew Charlotte Realtor
Alexis was just amazing!! Had a great personality and phenomenal customer service! She also informed us about the membership benefits which will work out great for the summer! Thanks Alexis!!
Ay Hess
An accurate rating is between a 3.9-4.3. Pros: Great place. My 2 and 3 year olds really enjoy the place. I have the membership and its been beneficial during the winter. (Getting them out the house, getting Exercise, and in a climate controlled environment. The staff is friendly and physically present. Cons: -The bathrooms could be cleaned better. - music could be more children friendly @ times. -staff on the floor could have better defined roles and appear happy. (Smile) I wouldnt want to dissuade anyone from bringing their kids. Its not a perfect place, but its a great asset for the community. Ill continue to support.
Trevor B
This place needs closed down now!!! The staff are very disrespectful and aren't working. We went with a special needs kid and they were getting on him, but no one else. Over 5 kids were skipping him in line and giving him nasty looks and jumping on the trampoline at the same time. 1 person was injured including it was a super trampoline!!! They were looking at there phones the entire time and parents are parenting either. This is the worst place in the entire universe I have been to and never had anything like this happen!!!This place needs closed down now!!! The staff are very disrespectful and aren't working. We went with a special needs kid and they were getting on him, but no one else. Over 5 kids were skipping him in line and giving him nasty looks and jumping on the trampoline at the same time. 1 person was injured including it was a super trampoline!!! They were looking at there phones the entire time and parents are parenting either. This is the worst place in the entire universe I have been to and never had anything like this happen!!!
Paola Arias
Horrible experience! So much money for so little entertainment, I also waited one hour for one hot dog. Everything is overpriced and its so messy. The workers are careless and they seem not to care.
Michael Mancuso
Very unpleasant experience. The music playing (relatively loudly) throughout the venue was clearly only being played to keep the staff happy. Very unpleasant and very inappropriate lyrics for ages 10 & under, and that's being kind. I like most every type of genre (except very hard rock), but this was annoying, had almost no rhythm, and there was nothing energetic about the monotonous beat and lyrics. I understand music is personal and during COVID times that it's (somewhat) important to keep the staff happy, but there are SEVERAL other musical genre options that are more family-friendly, appropriate and that wouldn't alienate a significant portion of the clientele.
