Ayrsley Grand Cinemas
Zero stars should be an option! Completely disappointed! Not enough staff to help guests. The ones working were not helpful. Couldn't find which theater my movie was showing, guy behind the counter said he didn't know which movie was being shown in their theater rooms. I walked into each room, looking for something familiar. Once I found the movie I paid for- with reserved seating-, I walked in to find other guests in my reserved seats. When reported to staff, they did not offer to help. I asked for a refund at this point (movie had already started). I was given a portion of the amount paid. When asked for help on how to get a full reimbursement, the manager on duty stated, "I'm not sure how that works. We suggest you contact the seller." The end. No more help. I will never return to this theater and request others do the same.
Best big theater in CLT
Clean theater. Electric reclining seats. Would give 5 stars however they require you to pick your seats in advance even at the concession stand where you now buy tickets. The large popcorn and drink has been greatly reduced in size for a price of $15. Overall a good theater
Previously, I left a rather disappointed review about the set-up of this theater. However, they have since proven to be of good quality at great prices.
Let me say First! Clean, Safe, Friendly Professionals Environment The Matrix was Great "A Must See On The Big Screen" Fresh Movie Popcorn & Coke Always Satisfying!