The worst online shopping experience ever! Firstly, their e-commerce checkout process is antiquated and incredibly stressful to navigate! l purchased a very costly, very fragile item. I was stunned when l received a massive cardboard box which was rattling like crazy. The item l ordered was no more than two inches in size. The box was 18x12x6! Upon opening the massive box, l found the small piece in a flimsy pouch with only one layer of tissue paper. Seriously? No protective inside box and bubble wrap! The item was far different from the description on the website. It is supposed to come with a special box (as shown on the website) and they obviously exaggerated the photo editing as the item looked like a luscious, vibrant green online. In person, however, it was the most drab, unappealing color! When l contacted the store, l was told that l would have to speak with their e-commerce division. Don't bother! If you try to enter the e-commerce division extension , you will be met with a constant fast busy signal, making it impossible to talk to anyone help. Actually, it makes one wonder if there really is an e-commerce division at all. Be prepared to pay for your own return shipping too! Luckily, l found the same item in a beautiful blue chalcedony at another store whose staff are incredibly professional and honest , definitely not characteristics of Capitol!
If you are not dressed up like you have money or not in their social scene dont waste your time. I bought a Victoria Beckham dress there a while ago for an event and had no help what so ever. It was the last place I wanted to go because of what I heard, but I had run out of options. Nothing worse then sales people judging you by the way you are dressed.
Words are not adequate to describe this amazing store. You must visit and you will become a fan for life! Designers and stylists around the world shop for themselves and for their clients because no other store compares to their buyers' ability to choose the best pieces from the best designers each season, many exclusive to Capitol. The staff is simply wonderful, making you feel comfortable in this gorgeous store while styling the perfect outfit head to toe, accessories and all, or finding one special piece to go with things you have in your closet. I can count on compliments on everything I buy from Capitol. And they have FANTASTIC sales! Happy place!!
A beautiful selection of luxury designer couture, shoes, fine jewelry and excellent services and professional, knowledgeable customer care. Ivana was delightful and indulged my giddy glee as I looked through boutique. Bravo !
Really did not want to give one star - security guard was the friendliest - I drove 2 hours to look at evening gowns - would not let me look, would only "bring out" a few things - at my age, the last thing I want is 2 millenials telling me what I "should" wear. Unprofessional, rude, arrogant!