West Elm - South End
Went to the store Southend location yesterday, and the store was completely empty. However not 1 of the 3 sales associates chose to acknowledge me, so I left! I went over the the metropolitan location and Kevin took GREAT CARE OF US!! Super friendly and knowledgeable!
The worst staff. Terrible experience. Dont waste your $ here. You will be treated like trash!
The manager was extremely rude. I will not be shopping at this location or West Elm again. Ryan the manager is extremely rude and was very offensive towards me when handling a return. I called corporate office and never heard a word back. I was a long term customer whom they just lost.
Listen, the place has great furniture. The customer service, though, has been horrible on multiple visits, the last one being by far the worst. We wanted to do a simple return of a set of 4 bowls and then repurchase the same in a set of 2. The manager did not understand, told us repeatedly we could not, and became aggressive. We left and went to the Midtown location where the process was very easy. Go to the Midtown location.
Medical tyranny and workers dont understand anything about their products