South End

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Christina Cramer

a month ago

I love west elm for their quality and tasteful products. I purchased a sheet set less than a year ago and was disappointed when the fitted sheet ripped in a normal wash cycle. I went to this location for help and was extremely pleased with the customer service I was given. The manager on duty was able to help me get a replacement in minutes. He was kind and helpful. I will stay loyal to this west elm location in charlotte for years to come.


Dan Toth

2 weeks ago

My wife and I purchased a Leggett sleeper sofa in 2019. Have used it maybe 5 times for guests since. A little thing called COVID stopped visits for the past few years. I was shocked when I opened it up recently and the spot of the mattress where you lay your head will NOT stay up. West Elm customer service does not care at all and will not stand by their products. Not asking for a replacement but simply to send someone to check on what I believe is a defective part. NOPE. West Elm has lost a customer who has spent thousands over the years, wont be back!


Dennis Niesborella

5 months ago

Do not give this company any of your money. They will not deliver furniture and just string you along with delays. I am still waiting for a table that should have arrived in November. 3 times we've approached the deliver date bring a week away, and 3 times now it's been pushed back by several weeks. Out close to a grand with nothing to show for it. If they were honest about the time frame no one would buy from them, so they lie to get the money and then bait and switch. I used credit card points to get a gift card so even if I cancel I'm stuck dealing with this shady company. I feel cheated and swindled. Avoid them and all their associated companies at all costs.


Lee Lowden

4 months ago

Absolutley horrible service at the Charlotte NC West Elm location. This place has so much employee turnover, it is crazy. Our shipment has been delayed for months, the pieces are lost, and we have received zero customer service. It has been absoutley horrendous. Worst customer service at West Elm and the Charlotte, NC (South End) location. Pretty showfront, no follow through. Case study of how to run company with horrendous customer service.


kevork kahwajian

7 months ago

Never buy furniture. The absolute worst experience. Ive been given delivery dates 5 different times and the furniture never shows. Been waiting over a month for a piece of furniture which was supposed to arrive in 10 business days. AND...The employees in the store, along with the managers, might as well be statues, because they do absolutely NOTHING to try to accommodate and find solutions. Horrible experience!

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