Blackfinn Ameripub - Ballantyne
- Open Now
Had an absolutely terrible experience at this restaurant. We went to try and enjoy a nice mothers day dinner and it was terrible from the START. The service was sub par and the waitress made us seem as if we were inconveniencing her. The hostess was like talking to a wall.. no personality barely any greeting and didn't even say good bye on our way out. The food was sub par and the experience just made it worse. Our waitress pretty much lied to us about a question on the menu that when we asked another staff member they gave us a totally different answer.. extremely disappointing we will never eat at this restaurant and when discussing with friends that have been here they feel the same way.. this business will not be open for long if they continue like this.
Great food, wonderful atmosphere. The manager visited our table and was nice enough to give me one of their pub glasses for free because I told him I liked it. Definitely someone that cares about the business and his customers and I can appreciate that so 5 stars!
I have been coming here for a long time now. I have to say that I am completely disappointed in this restaurant as of lately. One manager has moved over to the downtown location. In addition, their menu is changing next week. In my opinion, the food is almost always cooked to perfection. However, last night was not the case. When complaining to the manager, he did not handle the issue properly what so ever. The waitress handled the situation much better than the manager. However, it still did not make up for the fact that the food was basically mediocre at best. No one wants to be compensated side dishes instead of protein. No one wants to eat a dinner full of sides instead of actual meat and then be charged for the side you were supposed to be compensated with. Besides, the prices clearly are not worth the food your recieve anymore. I really hope this restaurant gets it together with the new menu and hopefully better management. Otherwise, its not likely I will ever return.
Guy M DeFazio
Came for happy hour and they ran out of 2.50 bud light. How do you have a special and not have any in stock? Quick look around and I only see 1 bud (this is at 5pm). No substitute allowed for draft at same price. Food is great but won't be coming for happy hour unless work picks the place.
I love going here after work with my coworkers. It's a great atmosphere with delicious food and drinks. I also enjoy their weekend brunch menu!