Brooklyn Pizza Parlor - Matthews
Nice atmosphere and free refills on drinks. Service takes too long however. Recently ordered a hero and it took 17 minutes to have it brought out. Also wasn't prepared the way it was ordered. Pizza is very good! And the garlic knots taste delicious. Great for pizza, but other than that not impressed.
Big fan of their pizza and it was a great location to host an event. Went there after a kids sporting event and had a nice sized group. Service was good and the space was great. As you would expect with kids, they were loud and could not sit down, but it was not an issue for the staff or the other guests because of the layout. Highly recommend.
Horrible customer service. Took my family from out of state here for dinner and spent just about $100 on our meals. Ordered 3 slices, an entree, garlic knots and a Sicilian pie. The entree came out within 10 minutes however, the garlic knots came out 30 minutes after and only 1 of our slices came out. When we spoke to the manager she made nothing but excuses And tried to justify the speed of our food with their increased volume of to go orders while the restaurant itself wasnt too busy. The manager was horrible and was not empathetic at all. She did not try to solve our issues. The two guys at the pizza station made a comment about our complaint as well. About another 30 minutes went by before we got our other 2 slices and finally our pie. WILL NOT BE RETURNING HERE AGAIN. The staff is extremely rude and It makes sense after seeing how the manager was.
Quality has fallen off. Last few times I ordered for pick up things are wrong. Asked for well done pizza, it wasnt even fully cooked much less well done. Need to own a pizza cutter because they dont cut it all the way through. Ordered Mozzarella sticks, no sauce, salads were skimpy. This isnt a one time thing, Been happening more and more. Was it sold to new owners?Need to find a new place for pizza.
Really good pizza and more! Lunch deals come with a salad, a slice and soda. Or no salad and two slices. You should try this place at least once. There is parking in the front and in the back of the restaurant. Target is nearby, Harris Teeter, too.