Firebirds Wood Fired Grill Northlake
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Just wanted to take a moment to compliment the service we received from Jasmine yesterday evening. You guys were super busy, the restaurant was at capacity, and she was fantastic! I appreciate a server who does a great job, and she handled our table with a perfect display of relaxed competence. Well done! Also when she Removed the crumbs from our table and offered to fold my husbands napkin while he went to the restroom I was floored not sure if this is a thing you do on a regular but I really felt like she went above and beyond thank you Jasmine keep up the good work!
1-5-2018. I have been to other Firebirds but this experience was the worse. Celebrating my wife's birthday. The appetizer was great we ordered the onion rings and they were delicious. Also, we had desert the carrot cake was really good as well. My wife liked her entree of a chicken sandwich. My burger on the other hand was first undercooked then the second try extremely overcooked to the point it was burnt. The waitress took forever to fix my order because she would not come back to the table. My wife was finished with her meal before I even had the chance to take a bite. There was a 40 minute turn around for the second burger. When I cut into it the second time I could hear the crunch of the burnt outside. I could not eat it even though I paid for it. Customer Service would have made the experience better but bad food and customer service should not go hand in hand.
Great lunch with my family. We all ordered the cheeseburger. Cooked perfectly medium rare, seared nicely. One of our favorite places for a burger. Warm atmosphere, cozy and comfortable. I love any place that offers tater tots.
Really enjoyed our lunch today. The service was impeccable. Loved the quality of food and dessert. The ambience is nice and I would recommend this restaurant for a family dinner or a casual date. Valet parking is a complimentary which is a great bonus especially during the holidays when the Northlake parking is always full.
Oh man. Had their salmon and it was the best. I went back a second time and it was still great. The waiter the first time was great. He was new but still great!