Leroy Fox Cotswold
Hours
- Open Now
- Sun
- 10AM-10PM
- Mon-Thu
- 11AM-10PM
- Fri
- 11AM-11PM
- Sat
- 10AM-11PM
Location
Cotswold
Michelle Jackson
I was really disappointed with our customer service experience at Leroy Fox. We had a taste for fried chicken sandwiches and Leroy Fox shows on lists as one of the top spots. I ordered online for curbside delivery - I placed my order at 1pm and it indicated food would be ready at 1:44. We arrived at the restaurant at 1:38 and I called the restaurant as there are no spots for curbside pickup and I had already checked in online. I was told very rushed that someone would bring my food out - without asking my name or info about my order. By 1:46, no one brought the food out, so I walked in. To my surprise, the hostess (who was not friendly or helpful at all - and stated she was not responsible for curbside orders), brought out my food, which had been sitting on a shelf. I opened the food and unsurprisingly it was very cold. I told them that unfortunately I could not accept cold food - if someone told me my order was ready, I would have simply walked in to get it. A male worker approached me and began to accuse me of being 30 minutes late in picking up my order, which was untrue and I had time stamps for my order being placed, checking in, and calling the restaurant. The bartender stepped in and put in a request to have my food remade. So I spent another 20 minutes waiting. During my wait, I saw at least 3 others, both indoor diners and individuals picking up to go orders, complaining about the wait or quality of food. Multiple times wait staff indicated they were busy, the system for pick up was confusing, etc. It was a really disappointing experience and we will not be going back. After all of that, the food was certainly not great and even less appealing based on the price. Overall poor experience. Theres many other restaurants with better food and top tier customer service. *Editing 5/5 in response to owner - I cannot imagine there were many Michelles that placed a lunch order on 5/1 and I described my order in my review. Its unfortunate that youre responding to paying customers like this that are sharing their honest opinion. And to state my comment that customers were complaining is laughable is actually quite laughable given you have a bad review here from the same day, sharing the same concerns from an entirely different party. And your response to them was appalling. Your own staff complained directly to me about the process for online orders while apologizing for the issue. Instead of wasting time bickering back and forth online in reviews, consider addressing the breakdown in operations internally. Sadly I will not be recommending any friends continue to patron this place.
Esteban J Torres
Awesome experience 1st time ever being there. Awesome staff, great manager came and took care of my family and myself. Quick seating, great food and great drinks. Definitely will be coming back soon
Jugghead McKinzie
Brunch is delicious. Chicken gravy biscuits ftmfw!!!
Jaime Frederick
I'll start by saying the food was great, I got the Shrimp Benny. Delicious but, came on the world's smallest plate covered in gravy. The food runners were quick but the waitresses were slower, no real urgency. Took forever to get my drink and longer for the food. When we did get the food we had no silverware to eat it with. All in All a fine place for brunch.
Tommy Cormier
This has to be one of the best fried chicken I've ever had. The chicken was fresh, hot and the sides (green bean casserole and Mac and cheese) was awesome! They need a little improvement on customer service.
