Red Ginger Japanese Steakhouse & Sushi
Extremely unprofessional. Poor customer service. I tried to call in a carry out order for my husband and I. The employee who answered the phone told me it would be 35 minutes before it was ready for pickup. I assured her that was fine. She said okay, hold on just a minute. I was on hold for 10 minutes before she decided to get back to me. I proceeded with my order and after I named an item she said we cannot take your carry out order. She said they had an issue come up. I am not sure what took 10 minutes to finally let me know that they would not take my order. Their website clearly indicates that they accept carry out orders. Normally I would have hung up the phone after being ignored for a couple of minutes, but I was trying to give them the benefit of the doubt because it was a weekend evening. This was going to be our first taste of Red Ginger. First impressions mean a lot, and Red Ginger failed to impress me. So we took our business to a food truck that was far more professional and customer friendly than a supposedly upscale Japanese Steakhouse. I shouldve known from all the typos on the website that this restaurant was far from professional. I suggest only calling in a carry out order at Red Ginger if you have lots of time to waste on hold to then just be told they cannot take your order.
Love this restaurant! Awesome food and staff! We do hibachi and it is always great. Chefs are friendly and do great shows. Wait staff is great at keeping drinks filled.
Seriously best Japanese hibachi food! We went on a Monday evening and did not have to wait. Our cook was very entertaining and the food was amazing. The prices are comparable to other Japanese restaurants that cook in front of you. Beautiful atmosphere.
Went for my birthday once and it was amazing. Waiter was great and food was great. Next visit not so hot. Wait was super long, over booked, and food wasnt left over approved. I only rated it high because if my first visit
Great place for some family time/dinner. The chefs here are fun. They don't only cook good food in front of you, they make it fun to watch (doing tricks as they cook). The food was delicious and tasty. Good views from inside-out thru the glass windows. Clean place. They serve too much food I bet you won't finish it (you'd need a to-go box lol). It was worth the money :)