Red Ginger Japanese Steakhouse & Sushi
- 11AM-2:30PM, 4:30PM-10PM
- 11AM-2:30PM, 4:30PM-11PM
We had a delicious meal here. This is one of the restaurants we always hit when we are in Charlotte. The Hibachi chefs are very entertaining and cook delicious food. The cocktails are also delicious and reasonably priced. The servers are great and make sure you have what you need. You can also get a table that is not around the grill of that's your preference. I also recommend the sushi as it was delicious. Highly recommended.
The time is not 10:41, Ive been here since 7:30 (been at my table since 8:30) we werent serviced for 30 minutes (just for drinks) then wasnt service for another 30 minutes to take our order. There were two separate parties that arrived after us who were serviced as soon as they were seated. And we were told the reason they got their food before us was because they ordered before us, well duh, you guys never came to our table, then said you were short staffed yet you guys sent two cooks to two different parties that werent seated until at least 30 minutes after us (because they were waiting for a table to come available) overall one of the worst experiences Ive had a restaurant and I go to a loooot of restaurants and Ive never left a 1 star review but this was terrible!
Very disappointed we waited 2 hours to get seated. We got there at 730 pm. They sat us at 914 after telling us twice our table was ready. 1045 is when we actually got someone to start cooking our food. Horrible experience for me. They sat 4 parties feed them and we was still waiting. Not apologetic, rude and the manager was very disrespectful. I will definitely be looking for numbers tomorrow to call corporate.
The food was good. The service was awful!! I will not return. Our food came out cold. The manager came over to our table and was very rude. After waiting for 11/2 hrs for our food, and one of the entrees didn't come out until 20 minutes after that, the manager Vivian stated "I can take all of your food and take it off your bill". Will we were in mid sentence, the table next to her wanted to talk with her and didn't day excuse me, she just turned to them and left our table. That was my first and last time going there. She was VERY RUDE.
After the Master Chef Live event in Charlotte, we were wanting the experience to continue so we found Red Ginger close by on Google maps. When we arrived we were told there would be a little bit of a wait because they needed to seat more people in order for the chef to get started. No problem, while we waited we ordered sushi, soup, salad, and drinks. It wasn't very long until our entire table was full and the chef came out. He was so happy! Pleasantly entertaining. He gave the adults saki shots and the littles got water shots out of a baby bottle. It was very funny. We went for my son's birthday and he was very happy with his experience. They gave him fried cheesecake at the end with a gold sparkler which made his whole day! Our waitress was very kind. She was quick to refill our drinks and remove excess dinnerware. If we visit the Charlotte area again we plan to stop by for another dinner and show!