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Mr. Joey's team delivers a very fine guest experience. I made a reservation on line and when arrived I was told it was for the bar section. Joey quickly read the confused look on my face and said "no problem" and quickly seated my wife and I. It was totally my mistake but Joey took care of us and personally seated us. Our server was the greatest attending to our every need without being pushy. As for years food, cooked to perfection as always. I don't often get back to my hometown but the Palm is like a trusted friend when I do. They never disappoint.
This is the second time my husband and I have traveled from Maryland and chose to dine at the Palm restaurant while in Charlotte. The food and drinks are delicious. Our first experience was fantastic, and the service was great. Unfortunately, tonight was the complete opposite. Our waitress Kailyn was very short mannered and uninterested in helping my husband and I. We felt as if we bothered her to ask for anything. I am extremely disappointed in that particular representation for such a wonderful restaurant. Sad to say we won't be returning!
Restaurants come and go, but The Palm - Charlotte, has been a part of our lives for the past 20+ years. The Palm has been our go-to place for both business and pleasure and going there always feels like being with family. To everyone there, from General Manager, Joey Profetta, to Assistant Manager, Adrian, Tanya, and all the wonderful wait staff, you are the BEST in the business. We appreciate each of you for the kindness and attentiveness you have shown us. Whether it's a date night at a bar booth, or a special occasion with friends or family, The Palm Charlotte is always a warm and welcoming place to gather. We highly recommend them as one of Charlotte's best.
Waitress was impatient and not worth the tip she got. Food mediocre at best could have got a steak from outback at a 5th of the cost and it would have been 10 times better. Don't waste your time or money.
Delicious food. A bit pricey, but a great special occasion place. Wonderful service.