Sleep Inn Matthews
Naocia Drew
Hotel was in a wonderful location as far as restaurants in walking distance. The hotel elevator smelled of smoke, second floor window wouldn't lock nor did it have a screen. Not ideal for my younger kids safety, One out of ten wall outlets worked, lights flickered & the floors wasn't vacuumed being that I've stepped on someone who previously stayed toe nail. Bathroom need a major upgrade, toilet tissue holder was held up by tape, shower water doesn't stay hot long, a good five minutes at the most.
Claudia C
I travel on the road quite a bit and recently discovered this brand. Up until this hotel all my other Sleep Inn experiences have been above par. This hotel was...meh. The bathrooms need serious updates, the rooms need a deep clean along with the rest of the hotel. A vacuumed room would have been nice and maybe the towels could use a scrub to remove the crusty residue from the previous guests. I will skip this location next time.
jennifer miller
The beds and pillows were comfortable but that's where the good review ends. We were in Room 102 which is in the pet friendly wing. We have a small dog. Before booking I called and talked with a man at the front desk who assured me the room would not have a smell. Our last experience with a pet friendly hotel was that the room smelled strongly of a cleaning product/pesticide. I was told there would be no smell. But the smell in Room 102 was very strong, almost such that we couldn't breathe in there. When I got home my clothes smelled like that cleaning product. Because it was mild outside it was hard to get the fan going (heat or cool, which way to go) so I opened the window. We are on the ground floor and the window opens though no screen. But then I discovered that when I closed the window there was no way to lock it. We put the luggage holder into the other half of the window so no one could open it from the outside. I mean, a ground floor motel window that can be opened from the outside is unacceptable. We reported it, also that only one lightbulb worked in the three lamps. The water tasted foul so could not make drinkable tea with it. The mini refrigerator was set so low that it froze our food. The bathroom is tiny, and the shower dripped all night, loudly. We never turned on the tv so I don't know if it worked. The only ice available was on the fourth floor as the ice maker on our floor was broken. And we ended up paying $150 for the room, as the dog cost an additional $40. Now she smells like the room. Recently we traveled across part of the US and I booked us places for every night, pet friendly, and by reading reviews in advance I got great hotels that cost less than this place. It doesn't have to be so shabby.
Picans I
We found and killed 2 roaches in our room. There was a strange smell all over the hotel. Also, we arrived at midnight to be told our reservation had been cancelled because my credit card was declined. I had been using the same card all day with no issues. I didn't get any notification that there was a problem so I could address it. I ended up having to book the "last room" they had, which was $30 more than what I had originally booked. We won't be returning to this hotel. This is the second bad experience we've had at a Sleep Inn.
Non Ya
The front desk clerk at our check-in was AMAZING. I believe her name was Delise(?). She was very sweet and well informed. Negative: the toilet and shower are in a tiny room with a very noisy sliding door. Blankets had holes in them. The walls and carpets were dirty. The breakfast in the morning was okay. I told the manager in the morning that Delise(?) was AMAZING and he didn't see to care. The hotel Is conveniently located to many shopping and food choices.
