We purchased a ticket round trip ticket for our daughter to return home to Charlotte from Boone. The bus never showed up. No notification or attempt to communicate with the customers waiting for the bus. I reached out to Sunway and was extremely disappointed with Customer Service and the poor excuse of why the bus didnt show up. In addition the customer service agent hung up on me. No refund has been issued. We can not give this company any respect or recommend this company to our enemies. Disgusting!
We hired Sunway for our wedding this past weekend in Asheville, NC they provided us with a smaller 36 passenger charter bus for our wedding party and two larger charter buses for our wedding guests to get to and from the wedding venue. We cannot express how thankful we were to find Sunway and work with them for our event. We had previously contracted another local transportation company who failed to book our date due to outdated invoicing procedures (and then blamed it on us! 1 month away from the wedding!!), Phyllis from Sunway was a lifesaver and was beyond enjoyable to work with. She was on top of things, emailed us our information the same day as I called to inquire and our bus drivers were pleasant and professional! The buses were clean and on-time and we could not recommend them enough to anyone getting married in the NC region and specifically Asheville (which only has a couple of local options for large parties). Thank you so much for everything Sunway! -Olivia & Jonathan
Of my experiences traveling from Wilson to Wilmington and back to Wison, NC ONLY on today I've experienced poor customer service behavior from the bus driver. NO KIND of courteous, professional behavior to assist with loading baggage under the bus...just opened the baggage area and walked away and stood by the bus door. Then asked, "You got it?" My response, "I guess so you, since you didn't make an effort to load it!" Other bus drivers whether male or female has demonstrated professional courtesy and service towards their passengers by loading their bags underneath the bus. Please Notate...This review is being posted due to the unprofesional behavior of today's driver.
Bus to App State was supposed to be there at 7:30. Showed up at 9:13, dropped people off and then slammed the doors in the faces of people trying to board to head to Charlotte and took off. Leaving college students stranded. Tried calling their emergency line and no one answers. Leave messages, no return calls. Dont trust this company with your kids. Read the reviews. Very shady company. Now we will be fighting for a refund as they didnt hold up their end.
Amie & Vic Cennamo
I contacted Sunway Charters Charlotte to help us with a surprise hiring event for 30 people with disabilities. From my very first conversation with Phyllis, they were very accommodating and willing to help us plan the perfect event, using one of their Trollies. During the day/ time of our event, there were several dangerous storms moving through our area. If it had not been for the flexibility of Sunway Charters Charlotte, our event was in jeopardy of being cancelled. I was so worried that we would not be able to go through with our event that evening but Sunway assured me that they were available and willing to wait out the storms so long as necessary. The driver, Les, was an absolute saint. He waited on the trolley with our employees with disabilities until the thunder and lightning passed. He was extremely kind, flexible and patient throughout the entire time. We cannot thank Sunway enough for their amazing service! We would highly recommend them to anyone looking for transportation for an event or outing. Top notch customer service!