Hours

Open Now
Sun
9:30AM-8:30PM
Mon-Thu
10AM-8PM
Fri-Sat
9:30AM-9:30PM

Location

South Charlotte

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Google Reviews

4.6

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Dr. Tara Dowdell

7 months ago

This was my first visit to Urbana Spa. You are drawn in upon entering the door by the music, lighting, and decor. They add to the ambiance. I arrived at 6:30 PM for a 7:00 PM appointment to enjoy the tea bar and relax. They have a large selection. However, two were available. I choose the Peach Bellini over the plain Green tea. The tray service with the honey and raw sugar were a nice touch. I was greeted by my masseuse at 7:05 PM and escorted to the back. My massage started at 7:11 PM and ended at 7:40 PM. I booked the 45 minute introductory spa to try them out. I asked the masseuse about her technique during the massage, if that was the East to West. She replied, no that she was doing her own technique. It was different... My massage ended early. I asked the masseuse if it is Urbana's policy to end early as I put on my Smart Watch and showed her the time. Reminding her that I arrived at 6:30 PM. She explained that the clock was wrong and they don't check the times since they work different rooms. She then explained that a couple that were doctors changed the time on the clock in their room once by 20 minutes so they truly don't know what time it is. I told her that I would follow up. I proceeded to finish dressing and walked back to the receptionist who then entered the wrong price for my massage. When I told her the price was wrong so she went to the back to verify it. She corrected my service price. I booked a follow up service for next month but I am skeptical of giving Urbana another chance. I am thinking that I need to try a different masseuse. I will see how management deals with the matter.

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Brianna Elledge

4 months ago

Urbana is hands down the BEST place to get a massage! My husband and I have tried a few different places to get massages but I will never go anywhere else again! The staff are all amazing (especially the masseuse Katie), the atmosphere is so relaxing, the tea is always so yummy and the price point (I have the monthly package) is well worth it! UPDATE: Today I saw Phil for first time and I just wanted to add that he is also wonderful! He really took the time to work out a lot..I mean ALOT of shoulder area knots and really gave lots of relief to my shoulder tension and also great at home tips! Is I guess Ill have to share my sessions between Katie & Phil! Lol

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Clifton Sherrod

7 months ago

Loved everything about my appointment here! They were so flexible with my last minute booking. The 60 minute massage+foot was perfection. Highly recommend it if you've been on your feet a lot and have time for a quick stop in. The massage was one of the best I've ever had! Everything is very clean and comfy. It's a great day spa and I will definitely be back!

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Emily Dawson

3 weeks ago

I got a couples massage for my fianc and I to celebrate his birthday and had a great experience! Staff was super friendly, the waiting room area was very soothing and we enjoyed a glass of wine before our massage. Prices were very reasonable and the massage was great. Shoutout to Lauren and Sophia for doing a wonderful job!

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Jtaime Veus

4 months ago

Everything was excellent! Thank you so much Michelle for accommodating for my daughter's birthday and making her feel special. I greatly appreciate it and it will be a memory that will last forever with us as this was a very big milestone for us - entering her official teenage years! All in our party enjoyed their time and the experience was everything! We'll definitely be back for additional services in the neat future!

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