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Clifton Sherrod

2 months ago

Loved everything about my appointment here! They were so flexible with my last minute booking. The 60 minute massage+foot was perfection. Highly recommend it if you've been on your feet a lot and have time for a quick stop in. The massage was one of the best I've ever had! Everything is very clean and comfy. It's a great day spa and I will definitely be back!


Shanequa Lassiter

4 weeks ago

My experience with Katie was phenomenal!!! We engaged in discourse about my needs and focus areas. I experienced her adapt to the needs of my body by using varying degrees of pressure and stretching. She is open to answering questions about the muscles that are more tense than others and working with her felt like a partnership. I have a cluster of knots in my left shoulder that have been manifesting for two years and today I felt the muscles finally release!!! I am looking forward to continuing my wellness journey with Katie. If you are looking for someone to listen to your needs, go see Katie! If you are looking for someone committed to your progress, Katie is your person!


Terreka Renee (TerrekaRenee)

in the last week

I booked half day spa spent over $400 and I truly didn't enjoy my massage at all. It was 90 min massage and feels like all she mainly did was pressure points. Honestly felt she took the lazy way out of massaging me. Maybe because with my service she automatically received a tip. Im very disappointed. My back actually hurts more I don't feel relaxed or feel like my issues were fixed. Left my foot a sore from pressure point. I love spas and wanted to find somewhere I can start going to being that I'm new in Charlotte but I'm scared I wont be giving it another try because I dont want to experience this again. But my facial and body scrub was good and lunch


Marc Bickler

9 months ago

We had a gift card from Urbana for $195. True it was from a few years ago, but knowing that we were dealing with many family issues, wed called them & were assured that it was good for whenever. Fast forward till now: nope, they dont have a record of it, and they wouldnt take our word for it or consider the photographic evidence. They offered nothing, and then they were apparently offended when we cancelled the massage, hanging up brusquely. I guess theyre zen when they put stones on your back, as long as youre handing them a credit card. If you like phony, expensive calm, this is probably a good place to go.


Dr. Tara Dowdell

2 months ago

This was my first visit to Urbana Spa. You are drawn in upon entering the door by the music, lighting, and decor. They add to the ambiance. I arrived at 6:30 PM for a 7:00 PM appointment to enjoy the tea bar and relax. They have a large selection. However, two were available. I choose the Peach Bellini over the plain Green tea. The tray service with the honey and raw sugar were a nice touch. I was greeted by my masseuse at 7:05 PM and escorted to the back. My massage started at 7:11 PM and ended at 7:40 PM. I booked the 45 minute introductory spa to try them out. I asked the masseuse about her technique during the massage, if that was the East to West. She replied, no that she was doing her own technique. It was different... My massage ended early. I asked the masseuse if it is Urbana's policy to end early as I put on my Smart Watch and showed her the time. Reminding her that I arrived at 6:30 PM. She explained that the clock was wrong and they don't check the times since they work different rooms. She then explained that a couple that were doctors changed the time on the clock in their room once by 20 minutes so they truly don't know what time it is. I told her that I would follow up. I proceeded to finish dressing and walked back to the receptionist who then entered the wrong price for my massage. When I told her the price was wrong so she went to the back to verify it. She corrected my service price. I booked a follow up service for next month but I am skeptical of giving Urbana another chance. I am thinking that I need to try a different masseuse. I will see how management deals with the matter.

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