Topgolf - University
Our family called Top Golf before driving an hour and were told we would have to wait for a short time to reserve a bay. Online reservations are limited and most bays are open for walk in. We arrived at Top Golf and signed up for the waiting list for walk in appointments. We were told the wait would be 2.5 hours, as expected. We spent time at Concord Mills Mall and returned to Top Golf University 2 hours and 15 minutes after our initial check in. When we arrived, the desk attendant told us our wait time from that point was 1 hour and 45 minutes. This was unacceptable. Had 4 hours and 15 minutes been the original wait time, we would have made other arrangements. The attendant said the wait was due to people extending times already at bays. If groups signed up for a certain amount of time at a bay, then they should have to reenter the waiting line to extend their time. We were not alone in our frustrations. Customers were lost due to this experience. Update: After speaking with a manager, we were able to move our wait time to a total of 3 hours and 15 minutes. We enjoyed our time and would recommend for a family or friend outing. Our waiter, Kelvin G. was very attentive.
Such a wonderful time as first time visitors to top golf! Tiffany our hostess was such a Sweet attentive person. The food was very good and served promptly. Three of the four of us had never touched a club before but had no problems picking it up and playing one of the many available games. Such a fun fun time that went by far to quickly..the ONLY complaint I had was with the computer system and how it was registering shots. Far to often we had to WAIT for it to register that a shot was taken by one of our players which slowed the game down considerable. Often a shot seemed to register to someone else. Example even though I took the first shot and we went to the next player, my first shot never registered and somehow ended up on the next players profile. Sometimes the shots would register right away and many times not. So we ended up waiting considerable amounts of time which wasted valuable time on what we had alotted to play, which made me aggravated since it's not the cheapest activity. Overall though a wonderful experience and we hope to go back soon
From walking in to walking out everything was great! The customer service at the front desk was amazing! Jaden and Chloe were both very friendly and professional! Our server Raven was excellent. Overall a great experience, my friends and I will definitely be back!
Lots of fun for the entire family. Don't need to be a golfer to enjoy. Different games to choose from while you cheer on others. Very friendly and helpful staff make the experience wonderful.
Johnny, our bay host, was nothing less than exceptional! He was so helpful and accommodating to our (rowdy) larger party and we could not have asked for better service! Very impressed with this new top golf location. 5 stars to all staff!